|---Module:text|Size:Small---| We’ve concluded the 2026 edition of the Celfocus client satisfaction survey, a program designed to capture how our clients experienced working with us throughout 2025.
This year’s results reinforce something we’re proud of: our clients continue to see Celfocus as a partner they would recommend. With a Net Promoter Score (NPS) of 71, advocacy remains strong and consistent.
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What’s working well
Beyond the overall score, the feedback points out a clear and consistent message: clients recognise Celfocus not only for what we deliver, but also for how we work.
Comments frequently highlighted:
- Strong partnership approach - where teams collaborate closely, communicate transparently, and stay focused on client success.
- Deep technical expertise and delivery reliability - with clients valuing pragmatic problem‑solving and the ability to adapt as priorities evolve.
Some of the feedback shared by clients reflects these strengths particularly well:
“We greatly value the partnership with Celfocus. Their strong proactivity, deep understanding of our business, and ability to act with agility (...) They anticipate needs, respond quickly, and adapt effectively to changing priorities (...).”
“What we value most in our partnership with Celfocus is the strong combination of deep expertise, proactivity, and genuine commitment (...) Beyond knowledge, we particularly appreciate the proactive attitude and sense of ownership (...) This level of professionalism and dedication has been essential in building trust.”
“Celfocus team saves my time. I like the team setup and self-management from the team (...) Appreciate the high level of the people expertise and proactive approach.”
At the same time, clients also identified opportunities for us to continue improving, particularly by being more proactive in anticipating needs, contributing with innovative ideas, and ensuring faster alignment and clearer prioritisation when challenges arise – helping to further strengthen predictability, responsiveness, and the value we deliver.
These results reflect the commitment of our teams and the trust built with our clients over time. They also reinforce our belief that client satisfaction is not a one‑off measurement, but a continuous relationship, grounded in proximity, accountability, and consistent execution.
