Case Study Presentation "Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence” by Emilio Varas, Customer Fulfilment Head of AI and Operations Improvement (Vodafone) and João Miguel Antunes, Head of Autonomous Networks Offer (Celfocus) at DTW Ignite 2025.
Key Takeaways
- The vision for field services operations and customer fulfilment: discover how our strategies focus on delivering seamless, efficient, and high-quality service.
- How Generative AI and Machine Learning support smart technician dispatch, improve first-time resolution rates, and reduce truck tolls in field service operations.
- How enabling scalable, data-driven decision-making delivers consistent and global service excellence.
