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Vodafone Portugal needed a solution capable of bringing processes together, simplifying the technology ecosystem, and elevating the experience across all channels.
Additionally, several of Vodafone’s systems were technologically outdated, with many requiring substantial upgrades simply to remain compliant with internal guidelines and industry standards.
The OneX Programme is a single, unified platform designed to bring every channel together under one common architecture. At the heart of the solution lays a brand-new Frontend, shared across all channels, whether customers are being supported by an advisor or navigating digitally on their own.
Behind the scenes, OneX introduces a single Backend that supports each journey end-to-end, leveraged by a unified commercial catalogue that streamlines both buying and renewal experiences. The entire solution is built on cloud-native, always-on technology, fully aligned with Vodafone’s digital strategy.
The solution offers:
