The Vodafone Group’s NOC mission is to monitor, control and ensure network availability across multiple geographies. To cope with a dynamic and unsteady environment, the company designed a long-term strategy for its OSS transformation, composed of three stages:
Bearing this in mind, the Vodafone Group set a 3-year goal of reducing 80% of the effort allocated to first-line support activities through automation. In addition, the challenge included the creation of an Agile Centre of Excellence, introducing DevOps methodology and a specific team to implement it at a certain stage of the project, assuming the mission of continuous improvement.Celfocus’ investment in areas like Machine Learning and Big Data Analytics, combined with a deep understanding of the OSS layer, made it the right partner to deliver this next-generation Network Operation Centre.
The project comprised two streams:
rSupported by machine learning, cognitive intelligence and automation lead to a faster, more effective and tendentially zero-human effort resolution of network issues, thus decreasing manual activities.Furthermore, the upgraded NOCs benefit an overall improved customer experience, based on an increase of network and service availability and of SLA compliance, complimented by the following functionalities:
Digital transformation has impacted CSPs’ business and operational strategies over the last years, changing the customer relationship and leading to the emergence of a new digital ecosystem. The telecommunication industry responded by becoming more digital and closer to customers, by evolving from traditional Communication Service Providers to Digital Service Providers.