How to improve scalability and performance?
After more than a decade of using previous versions of the product, Safaricom felt the need to call for an extended product availability offered by the latest version to cater to a large flow of requests that require highly demanding order processing.
Additionally, Safaricom aimed to improve:
The Kenyan Telco was looking for cutting-edge technologies based on new architectures that would allow tracking and increasing order visibility, acquire service metrics to improve customer experience, and automatically scale solutions without impacting performance.
Celfocus was challenged to implement the first version of its Order Management solution back in 2009, update it as needed and install the latest version in 2021.
CELFOCUS Order Management is a code-free master orchestrator that maps, sequences and fulfils any external or internal customer request. It can map business-oriented complex processes and break them into specific technical processes, which are then ready for automation and system synchronisation. Know more about this product here.
According to Kennedy Njoroge, Enterprise Integration, Order Management & Contact Center Systems Senior Manager at Safaricom, “with CELFOCUS Order Management, we meet our 99,95% target for order management availability and increased scalability for our consumer and enterprise customers.”
CELFOCUS Order Management allows for a flexible, swift and transparent order management process that reduces time-to-market. New product subscriptions or change requests are performed quickly and with minimal impact. For the user, this process can be run autonomously for administration, installation and product development tasks.
The solution offered:
CELFOCUS Order Management gathers the conditions for adapting to new scenarios based on changes in the business environment and consumer behaviour. Safaricom’s internal teams are capable of evolving and embracing new challenges. In short, both the Telco and the product are future-ready.