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Safaricom: CELFOCUS Order Management One Pager

Safaricom: CELFOCUS Order Management One Pager

Technological advancements and shifting customer preferences have transformed customer interactions in the dynamic business environment of today. For telecommunications companies like Safaricom, these changes have led to product complexity and a multitude of customer requests spanning various channels. Eciently managing these requests within tight timelines while ensuring a seamless customer experience has become imperative.