Resources

Vodafone Portugal: OneX building next-generation experience One Pager

Vodafone Portugal: OneX building next-generation experience One Pager

Celfocus partnered with Vodafone Portugal to launch the OneX Programme, an initiative to radically simplify systems and optimise processes across the organisation. The project focused on creating a unified customer experience across all channels and transforming Vodafone’s B-Brand channel solution to align it with the newly modernised ecosystem.

Benefits:
  • Elevated customer experience
  • Improved time-to-market
  • More efficient day-to-day operations for frontline teams
  • Improved operational efficiency
  • Enhanced resilience and scalability
  • Reusable assets