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The insurance company was facing a high volume of European Accident Statements requiring manual processing, combined with structured, unstructured, and handwritten data. This complexity made extraction and validation highly time-consuming, delaying claims handling and negatively impacting customer experience and time-to-resolution.
Celfocus implemented an AI-powered Intelligent Document Processing solution to automatically extract, interpret, and structure data from European Accident Statements, including complex and handwritten inputs.
The solution structured the extracted information for integration with claims systems and stablished a robust data foundation, enabling future AI use cases such as fraud detection.
The solution offers:
