|---Module:text|Size:Small---| Celfocus returned to DTW in Copenhagen, Denmark, joining over 4,000 telco and tech experts to collaborate, innovate and grow our AI-enabled future together.
A highlight of the event was the joint presentation by João Miguel Antunes, Head of Autonomous Networks at Celfocus, and Emilio Varas, Customer Fulfilment Head of AI & Operations Improvement at Vodafone, in the session: “CASE STUDY: Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence”.
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Watch the full video here.
Access the full presentation in the end of the page.
During the session, Emilio and João explored:
- The vision for field services operations and customer fulfilment, strategies to deliver seamless, efficient, and high-quality service.
- How Generative AI and Machine Learning support smart technician dispatch, improve first-time resolution rates, and reduce truck tolls in field service operations.
- How enabling scalable, data-driven decision-making delivers consistent and global service excellence.
The presence of Celfocus at DTW 2025 underlined our commitment to driving the adoption of autonomous, AI-powered operations, helping organisations accelerate their transformation while unlocking new levels of efficiency, reliability, and customer experience.
We are grateful to everyone who joined us contributing to make this edition of DTW Ignite so impactful!
Know more about Celfocus presence at the event here and award-winning Catalyst here.
