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Data & AI

Analytics Platform

Maximising Data's Value on Business Innovation

B2B2X Solutions

Digital Business Services

Elevating Business Services & Data Monetisation

Operational Intelligence

5G Mobile Private Networks

Transforming Industries with 5G Mobile Private Networks

Cloud Solutions

Cloud Migration

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business

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Digital Factory

From traditional efficiency-driven to modern velocity-oriented delivery

Data & AI

AI Business Efficiency

Actionable Insights promoting Business Optimisation

B2B2X Solutions

Data Monetisation

Enabling Business Value with Analytics & Location Intelligence

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Intent Orchestration & Automation

Orchestrating and Automating Actions for Optimal Efficiency

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Maximising Value and Minimising Costs in the Cloud Era

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Digital Transformation

Evolutionary Approach to Embrace Full Digitalisation

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Digital Lean BSS

Streamlining Business Operations for the Future

Data & AI

Empowering Enterprises in the Web3 Landscape

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IoT Smart Applications

Taking to New Heights CSPs’ IoT Journey

Operational Intelligence

Cognitive Operations

From Insight to Action: Leveraging Cognitive Operations for Business Success

Digital Experience

From Insight to Action: Leveraging Cognitive Operations for Business Success

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Digital Billing Monetization

Embracing Digital Billing for Seamless Operations

Cloud Solutions

Cloud Managed Services

Leveraging Cloud Managed Services for Optimal Performance

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Data Platform Migration

From Data Centers to the Cloud: A Strategic Shift

Operational Intelligence

Enabling a Converged TV Experience

Data & AI

Marketing Intelligence

Data-Driven Marketing Decisions

CELFOCUS Business Services Platform

CELFOCUS Business Services Platform

Taking B2B Services into the Digital Omnichannel Space

CELFOCUS Omnichannel

CELFOCUS Omnichannel

Connectivity has deeply changed how we interact with others.

CELFOCUS Order Management

CELFOCUS Order Management

The Spinal Cord of CSPs Mastering Internal and External Customer Requests.

Electronic Signature

Electronic Signature

Improving Process Digitalisation Lifecycle.

Financial Services Regulation

Financial Services Regulation

From Regulator to Accelerator.

Financial Services Asset Management

Financial Services Asset Management

Raising the game in the Asset Management Industry.

Financial Services Factoring & Leasing

Financial Services Factoring & Leasing

Empowering Specialised Business Finance Market with a Cross-functional Solution Platform.

One Net

One-Stop-Shop for all Communication Needs.

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Perspectives

FutureNet World 2025: The Power of Digital Twins for Autonomous Networks

Perspectives

The journey towards fully autonomous networks

Perspectives

Celfocus unveils Autonomous Networks Report with TM Forum

Perspectives

Celfocus launches AI Report with Mobile Europe

Perspectives

Celfocus partners with Telecoms.com for the Annual Industry Survey

Trends

Digital TV: Navigating the evolution of television and entertainment

Perspectives

Delivering cutting-edge services with TV Operations Portal

Perspectives

From B2C to B2me: Unlocking the Value of Hyper-Personalisation

Perspectives

Embracing the Next Generation of Network Automation

Perspectives

Digital Transformation: an endless (r)evolution?

Perspectives

Social engineering and the importance of cybersecurity

Perspectives

Leveraging the monetization potential of data

Perspectives

Connecting the future with blockchain

Perspectives

Female representation in the IT industry and the needed change in mentality

Trends

Anything-as-a-Service: the rise of the on-demand economy

Trends

Low-Code: increased demand for software delivery & acceleration

Perspectives

Continuous everything: the magic words around DevOps

Perspectives

B2B2X – Changing the way of doing business

Perspectives

The role of eSign in a bank’s digital transformation journey

Perspectives

What will the job of a computer engineer look like in 20 years? – Part 2

Perspectives

What will the job of a computer engineer look like in 20 years? – Part 1

Perspectives

Discovering the perks of Design Systems

Perspectives

What is Optichannel? – Part 2

Perspectives

What is Optichannel? – Part 1

Perspectives

A Da(il)y in the life of a SCRUM Master. Covid-cut.

Delivery

Security by Design: Shifting a Common Concern to the Left

Perspectives

What can’t be seen at (remote) naked eye

Perspectives

Seizing the Opportunity: From Open Banking To Open Finance – Part 2

Perspectives

Seizing the Opportunity: From Open Banking To Open Finance – Part 1

Delivery

Operational Readiness: The Silent Orchestrator

Perspectives

AI-based customer experience empowerment – Part 2

Perspectives

AI-based customer experience empowerment – Part 1

Perspectives

Capturing master data value – Part 2

Delivery

Test Automation: Bringing Automation to Quality Assurance

Delivery

Data Migration: The Elephant in the Room

Delivery

Low-Code: Accelerating Software Development

Delivery

Design Methodology: Taking the Customer Experience to New Heights

Perspectives

Capturing master data value – Part 1

Perspectives

Digital as physical and physical as digital? Is it Phygital?

Perspectives

Customer Knowledge Augmentation and Activation

Perspectives

A single customer view regardless of the channel

Perspectives

10 steps to build (even) more secure applications – Part 2

Thriving in the digital ecosystem

Customer Journey Mapping: how, when and why?

Perspectives

10 steps to build (even) more secure applications – Part 1

Perspectives

Banking customer relationship reinvention

Perspectives

Impact of Agile on Quality Assurance

Perspectives

Tomorrow’s Revenue Management systems

Perspectives

The rough path to a digital business

Perspectives

Human interactions of today

Perspectives

API-Centric vs. ESB-Centric? Why not both?

Perspectives

From CRM to CJM

Perspectives

Learning organisation versus a “copy paste” organisation

Perspectives

The role of AI and Machine Learning in SW testing – Part 2

Perspectives

The role of AI and Machine Learning in SW testing – Part 1

Perspectives

Have OTTs killed the Telco star?

Perspectives

Revenue Management – Shock and awe

Perspectives

What is a Digital Twin?

Perspectives

Citizen of the World

Perspectives

Addressing diversity from a unified perspective

Perspectives

The Future of CRM – Part 2

Perspectives

The shortest distance from point A to point B is a straight line. Innovation is messy!

Perspectives

The Future of CRM – Part 1

Perspectives

The road to become digital

Perspectives

Perspectives

Depth of knowledge

Perspectives

From the Internet of Things to the Internet of ALL Things: the expectable impact of 5G

Perspectives

Keeping a track on customers

Perspectives

Digital Enablement

Perspectives

The curious case of automation button

Perspectives

From the ‘what’ to the ‘how’ – an extra automated quality for project delivery

Perspectives

How can CSPs reap the B2B opportunity?

Perspectives

Creating, capturing and delivering value in the Telco industry

Perspectives

Intrusion and data exfiltration

Perspectives

Digital foundations crossroads

Perspectives

Blockchain: It’s all a matter of rewards

Perspectives

The future of TV

Perspectives

Tuning with digital business monetisation

CustomerExperience

DigitalTransformation

MachineLearning

See all case studies

Latest case studies

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

Explore how Vodafone is Transforming Field Services with AI at DTW25-Ignite

Celfocus joined DTW25-Ignite to explore how Field Services are being transformed with AI tools.

Discover how Digital Twin are catalysing Autonomous Networks at FutureNet World 2025

Carla Penedo (Celfocus) will join the stage with Stjin Eeckhaut (Telenet) to discuss Network Digital Twin, at FutureNet World.

Celfocus joins TM Forum Webinar on the role of Digital Twins

João Antunes, Head of Autonomous Networks at Celfocus joins ZTE and TMForum to present Digital Twins Report.

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Documents

Telenet: Network Digital Twin One Pager

Streamlining Network Impact Assessments to Enhance Customer Experience. Disconnected processes and scattered data often lead to inefficiencies and reliance on manual methods, increasing the risk of delays and errors. CSP’s must thoroughly assess the impact that network changes can have on customers and their services. Current dispersed processes, technology stack, and data pose significant challenges in identifying which components and connections within the network might be impacted by interventions or by network failures.

Documents

Hiscox: Cloud Data Ecosystem One Pager

Driving Business Value by Building a Cloud Data Ecosystem. Hiscox Europe lacked a central data repository and precise methods to gain insights into underwriting processes and business KPIs, which are crucial for enhancing customer experience and business eciency. To achieve this, Hiscox collaborated with Celfocus to establish a foundation for analytics and develop a data hub that would serve all the European countries where the insurer operates.

Documents

Eutelsat: CELFOCUS Order Management One Pager

Paving the Way for Zero-Touch Fulfilment. As a Low-Earth Orbit (LEO) satellite communications company, Eutelsat OneWeb provides fixed and mobile high-speed, low-latency coverage for governments, businesses and communities. Eutelsat OneWeb partnered with Celfocus to deploy an Order Management Solution, powering the global distribution of internet services, connecting communities worldwide, and significantly bridging the digital gap.

Documents

Virgin Media: Digital Operations Model One Pager

Building the Operations Model of the Future for Virgin Media O2. VMO2 partnered with Celfocus to execute a Digital Operations model that delivers higher service availability with a lower cost than the traditional IT Services model. The service scope covers applications, portals & platforms supporting the Consumer sector.

Documents

Jawwy: Architecture Evolution One Pager

Implementing a Digital-first Architecture for continuous evolution. Jawwy, a Digital-first Telco Operator in the Middle East, in partnership with Celfocus, developed a modern architecture to support assisted and non-assisted channels. This architecture empowered Jawwy to build new business models that maximise business agility and autonomy, increase reusability, and expand the business footprint.

FutureNet World 2025: Digital Twins for Autonomous Networks Presentation

The Case Study Presentation delivered by Carla Penedo, Executive Director of Cognitive Automation( Celfocus) and Stijn Eeckhaut, Product Owner Network Automation (Telenet) at FutureNet World "The Network Digital Twin as a Catalyst for Autonomous Networks," explored the pivotal role of Digital Twins in enabling the evolution towards truly autonomous networks. The session resonated strongly with the audience, sparking engaging discussions and highlighting practical pathways for implementation.

Documents

Celfocus and Telecoms.com: Annual Industry Report

Celfocus collaborated with Telecoms.com in the Annual Industry Survey 2024, exploring the role and impact of Artificial Intelligence in the future of Telcos.

Documents

Vodafone Portugal: Online Analytical Processing (OLAP) Migration Case Study

The Online Analytical Processing (OLAP) cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.

Documents

Santander Portugal: Electronic Signatures Case Study

Celfocus’s collaboration with Santander marks a significant leap in the bank’s digital transformation journey, showcasing innovative technology and user-centric design in the eSignature software.

Documents

Celfocus Hyper-Personalisation Solution Telco White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

Documents

CELFOCUS Omnichannel White Paper

The Spinal Cord of CSPs Mastering Internal and External Customer Requests

Documents

CELFOCUS Order Management White Paper

Connectivity has deeply changed how we interact with others.

Documents

Celfocus Omnichannel Federated Channels White Paper

Protecting today's investments, enhancing future growth.

Documents

Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Documents

Celfocus One Net White Paper

Many enterprises have to deal with the annoyance of managing multiple suppliers to cover their communication needs.

Documents

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

Documents

Celfocus Digital Integration Platform White Paper

Becoming digital entails a different stance on business and the combination of a diverse IT landscape, leveraged data as a critical asset and focus on customer needs. Integration will continue to be critical in bringing together these new technologies and existing systems.

Documents

CELFOCUS Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

Documents

Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Documents

Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Documents

Celfocus Data Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data.

Documents

Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Documents

Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Documents

Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

Documents

Celfocus Design Methodology White Paper

Digital revolution has shifted the power from organisations to customers, which now have much tighter control over the experience.

Documents

Celfocus Low Code White Paper

A reduced manual programming process enables more focus on innovative and complex technology that takes business a step further.

Documents

Celfocus Test Automation White Paper

A Test Automation approach improves the overall quality of software development while synchronising tools, people and processes, and reducing testing costs.

Documents

Celfocus Digital Customer Onboarding

Supporting organisations to quickly and easily implement digital customer onboarding experiences that can be fully managed and updated by the business stakeholders.

Documents

Celfocus Financial Services Digital Offer White Paper

A modular and integrated framework tailored to leverage banks’ customer knowledge by activating every single customer through automated AI and Cognitive data insights & delivering tailored services which trigger new targets, portfolios and customer lock.

Documents

Celfocus Financial Services Customer Knowledge Activation White Paper

Creating meaningful relationships and consistent experiences across channels and immersive touchpoints.

Documents

Celfocus Financial Services Customer Value Augmentation White Paper

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

Documents

Celfocus Electronic Signature White Paper

A unique solution to implement and manage a fully digital document signing process to save time, costs to improve document traceability and security.

Documents

Celfocus Financial Services Asset Management White Paper

A single solution to manage the entire asset management workflow to reduce costs in licensing and training while providing business teams with an integrated view of portfolios, which can be crucial for profitability.

Documents

Celfocus Financial Services Factoring and Leasing White Paper

Catering to Financial Institutions with multiple clients, business sectors, languages and currencies allowing companies to easily set up new business units and markets without additional software expense.

Documents

Celfocus Financial Services Regulation White Paper

A streamlined regulatory reporting solution ensuring compliance with regulatory requirements and facilitating the organisation’s ability to adapt, respond and perform under a landscape of ever-growing requirements.

Documents

Celfocus Financial Services Accelerator for Regulators White Paper

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

Documents

Celfocus Data Holograms White Paper

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

Documents

Celfocus Zero-Touch Networks White Paper

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

Documents

Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Documents

SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

Documents

Celfocus Operational Readiness White Paper

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

Documents

Celfocus IoT White Paper

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

Documents

Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

Documents

Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Documents

Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Documents

Celfocus Security by Design White Paper

Security is an evolutional process that should be implemented on time and improved continuously. A Security by Design mindset will protect customers and their assets.

Documents

Celfocus API Monetisation White Paper

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.

Documents

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

Documents

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

Documents

Celfocus B2B2X Solutions White Paper

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.

Documents

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

Documents

Celfocus Autonomous Networks Solutions White Paper

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.

Documents

Celfocus Hyper-Personalisation Solution Financial Services White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

Documents

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc. to different customer industries/segments.

Videos

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Videos

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature.

Videos

Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Videos

CELFOCUS Omnichannel Journey Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

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Blockchain

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October 29, 2024

D-VERSE: NFT platform developed by BPI in partnership with Celfocus wins International Award

D-VERSE: NFT platform developed by BPI in partnership with Celfocus wins International Award

AI

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Microsoft

October 28, 2024

Celfocus is a Microsoft Certified Partner in Data & AI (Azure)

Celfocus is a Microsoft Certified Partner in Data & AI (Azure)

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October 15, 2024

Celfocus Achieves ISO 22301:2019 Certification

Celfocus Achieves ISO 22301:2019 Certification

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October 2, 2024

Celfocus and Vodafone win three Merit Awards for Technology

Celfocus and Vodafone win three Merit Awards for Technology

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Vodafone

October 2, 2024

Celfocus Pilots Blockchain Platform to Help Companies Reduce Their Carbon Footprint

Celfocus Pilots Blockchain Platform to Help Companies Reduce Their Carbon Footprint

Network

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September 20, 2024

Discover data-driven solutions that accelerate the digital network transformation at Network X

Discover data-driven solutions that accelerate the digital network transformation at Network X

AI

Telco

Automation

September 5, 2024

Carla Penedo recognised in the "Top 20 Telco AI Champions" report

Carla Penedo recognised in the "Top 20 Telco AI Champions" report

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