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Data & AI

Analytics Platform

Maximising Data's Value on Business Innovation

B2B2X Solutions

Digital Business Services

Elevating Business Services & Data Monetisation

Operational Intelligence

5G Mobile Private Networks

Transforming Industries with 5G Mobile Private Networks

Cloud Solutions

Cloud Migration

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business

Digital Experience

Digital Factory

From traditional efficiency-driven to modern velocity-oriented delivery

Data & AI

AI Business Efficiency

Actionable Insights promoting Business Optimisation

B2B2X Solutions

Data Monetisation

Enabling Business Value with Analytics & Location Intelligence

Operational Intelligence

Intent Orchestration & Automation

Orchestrating and Automating Actions for Optimal Efficiency

Cloud Solutions

Maximising Value and Minimising Costs in the Cloud Era

Digital Experience

Digital Transformation

Evolutionary Approach to Embrace Full Digitalisation

Business Enablement

Digital Lean BSS

Streamlining Business Operations for the Future

Data & AI

Empowering Enterprises in the Web3 Landscape

B2B2X Solutions

IoT Smart Applications

Taking to New Heights CSPs’ IoT Journey

Operational Intelligence

Cognitive Operations

From Insight to Action: Leveraging Cognitive Operations for Business Success

Digital Experience

From Insight to Action: Leveraging Cognitive Operations for Business Success

Business Enablement

Digital Billing Monetization

Embracing Digital Billing for Seamless Operations

Cloud Solutions

Cloud Managed Services

Leveraging Cloud Managed Services for Optimal Performance

Data & AI

Data Platform Migration

From Data Centers to the Cloud: A Strategic Shift

Operational Intelligence

Enabling a Converged TV Experience

Data & AI

Marketing Intelligence

Data-Driven Marketing Decisions

CELFOCUS Business Services Platform

CELFOCUS Business Services Platform

Taking B2B Services into the Digital Omnichannel Space

CELFOCUS Omnichannel

CELFOCUS Omnichannel

Connectivity has deeply changed how we interact with others.

CELFOCUS Order Management

CELFOCUS Order Management

The Spinal Cord of CSPs Mastering Internal and External Customer Requests.

Electronic Signature

Electronic Signature

Improving Process Digitalisation Lifecycle.

Financial Services Regulation

Financial Services Regulation

From Regulator to Accelerator.

Financial Services Asset Management

Financial Services Asset Management

Raising the game in the Asset Management Industry.

Financial Services Factoring & Leasing

Financial Services Factoring & Leasing

Empowering Specialised Business Finance Market with a Cross-functional Solution Platform.

One Net

One-Stop-Shop for all Communication Needs.

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Perspectives

Beyond rewards loyalty reimagined for the modern customer

Perspectives

DTW Ignite 2025: Transforming Field Services

Perspectives

RBAC vs ABAC: Choosing the right access control strategy

Perspectives

Celfocus showcases next-gen Agentic AI at Google Cloud Day Lisbon

Perspectives

Bridging the Edge: SATCOM with an Edge – Phase III

Perspectives

Becoming AI-Ready: Data-Driven strategies and robust data analytics frameworks

Perspectives

Family Office 3.0: The Urgent Digital Revolution

Perspectives

The Largest Data Breach in History

Perspectives

Anga Com 2025: The Digital Twin as a Catalyst for Autonomous Networks

Perspectives

AI Readiness: Is your organisation ready to move on from pilot phase?

Perspectives

How AI-Native Networks are redefining the industry

Perspectives

FutureNet World 2025: The Power of Digital Twins for Autonomous Networks

Perspectives

The journey towards fully autonomous networks

Perspectives

Celfocus unveils Autonomous Networks Report with TM Forum

Perspectives

Celfocus launches AI Report with Mobile Europe

Perspectives

Celfocus partners with Telecoms.com for the Annual Industry survey

Trends

Digital TV: Navigating the evolution of television and entertainment

Perspectives

Delivering cutting-edge services with TV Operations Portal

Perspectives

From B2C to B2me: Unlocking the value of hyper-personalisation

Perspectives

Embracing the Next Generation of Network Automation

Perspectives

Digital Transformation: an endless (r)evolution?

Perspectives

Social engineering and the importance of cybersecurity

Perspectives

Leveraging the monetization potential of data

Perspectives

Connecting the future with blockchain

Perspectives

Female representation in the IT industry and the needed change in mentality

Trends

Anything-as-a-Service: the rise of the on-demand economy

Trends

Low-Code: increased demand for software delivery & acceleration

Perspectives

Continuous everything: the magic words around DevOps

Perspectives

B2B2X – Changing the way of doing business

Perspectives

The role of eSign in a bank’s digital transformation journey

Delivery

Cloud Migration From Data Centre to Data Anywhere

Perspectives

What will the job of a computer engineer look like in 20 years? Part 2

Perspectives

What will the job of a computer engineer look like in 20 years? Part 1

Perspectives

Discovering the perks of Design Systems

Perspectives

What is Optichannel? Part 2

Perspectives

What is Optichannel? Part 1

Perspectives

A Da(il)y in the life of a SCRUM Master. Covid-cut.

Delivery

Security by Design: Shifting a common concern to the left

Perspectives

What can’t be seen at (remote) naked eye

Perspectives

Seizing the opportunity: From Open Banking To Open Finance Part 2

Perspectives

Seizing the opportunity: From Open Banking To Open Finance Part 1

Delivery

Operational Readiness: The silent orchestrator

Perspectives

AI-based customer experience empowerment Part 2

Perspectives

AI-based customer experience empowerment Part 1

Perspectives

Capturing master data value Part 2

Delivery

Test Automation: Bringing automation to quality assurance

Delivery

Data Migration: The elephant in the room

Delivery

Low-Code: Accelerating software development

Delivery

Design Methodology: Taking the customer experience to new heights

Perspectives

Capturing master data value Part 1

Perspectives

Digital as physical and physical as digital? Is it Phygital?

Perspectives

Customer knowledge augmentation and activation

Perspectives

A single customer view regardless of the channel

Perspectives

10 steps to build (even) more secure applications Part 2

Thriving in the digital ecosystem

Customer Journey Mapping: how, when and why?

Perspectives

10 steps to build (even) more secure applications Part 1

Perspectives

Banking customer relationship reinvention

Perspectives

Impact of agile on quality assurance

Perspectives

Tomorrow’s Revenue Management systems

Perspectives

The rough path to a digital business

Perspectives

Human interactions of today

Perspectives

API-Centric vs. ESB-Centric? Why not both?

Perspectives

From CRM to CJM

Perspectives

Learning organisation versus a “copy paste” organisation

Perspectives

The role of AI and Machine Learning in SW testing Part 2

Perspectives

The role of AI and Machine Learning in SW testing Part 1

Perspectives

Have OTTs killed the Telco star?

Perspectives

Revenue Management:Shock and awe

Perspectives

What is a Digital Twin?

Perspectives

Citizen of the World

Perspectives

Addressing diversity from a unified perspective

Perspectives

The Future of CRM Part 2

Perspectives

The shortest distance from point A to point B is a straight line. Innovation is messy!

Perspectives

The Future of CRM Part 1

Perspectives

The road to become digital

Perspectives

Perspectives

Depth of knowledge

Perspectives

From the Internet of Things to the Internet of ALL Things: the expectable impact of 5G

Perspectives

Keeping a track on customers

Perspectives

Digital Enablement

Perspectives

The curious case of automation button

Perspectives

From the ‘what’ to the ‘how’: an extra automated quality for project delivery

Perspectives

How can CSPs reap the B2B opportunity?

Perspectives

Creating, capturing and delivering value in the Telco industry

Perspectives

Intrusion and data exfiltration

Perspectives

Digital foundations crossroads

Perspectives

Blockchain: It’s all a matter of rewards

Unlocking Network Operations for the Digital Age

Perspectives

How to measure user experience quality

Perspectives

The future of TV

Perspectives

Tuning with digital business monetisation

FinancialServices

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Latest case studies

Vodafone Group: Transforming Field Services to boost customer trust

Field service operations play a vital role in the telecommunications industry by ensuring seamless network performance and efficient service delivery.

3CC: Digital Transformation in crypto asset management

3CC partnered with Celfocus to build a robust, digital-first platform for managing its investment funds.

SIBS: Future-ready revenue management

SIBS, a leading financial services and electronic payments provider in Portugal, partnered with Celfocus to modernise its billing solution.

Celfocus brings Agentic AI to life at Google Cloud Day Lisbon 2025

Celfocus showcased real-world applications of Agentic AI at Google Cloud Day Lisbon 2025, highlighting the power of ADK and multi-agent collaboration to drive enterprise automation.

Celfocus Wins Catalyst Award at DTW Ignite 2025!

At the "Open Innovation Awards", Celfocus won in the category “Outstanding Catalyst – Tech for Good” for the “Catalyst C25.0.766: SATCOM with an Edge - Phase III”, bringing global connectivity to consumers and businesses through technologies like 5G-SAT and partnerships between telcos and SATCOM providers.

Celfocus at DTW 2025: Building a Smarter Digital Future

At DTW 2025, Celfocus showcased our vision for a smarter, more autonomous future, driven by scalable AI, Digital Twins, and industry collaboration.

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Vodafone Germany: GigaTV integration with Apple TV One Pager

Recognising the potential of TV as a strong revenue stream, Vodafone Germany wanted to integrate its GigaTV service with Apple TV, enabling customers to access their TV subscriptions directly through the Apple TV platform. Being a strategic Vodafone partner, Celfocus supported the project, which involved integrating the provisioning process (setting up new customers) and the Zero Sign-On (ZSO) functionality for a seamless login experience.

Documents

Vodafone Group: OneApp One Pager

In a partnership with Celfocus, Vodafone Group developed OneApp, an EU Cluster initiative to build a single application using a single codebase for multiple markets. The first wave of the project has already been implemented in Vodafone Portugal, Ireland, and Albania.

Documents

Vodafone Group: Global Financing Platform One Pager

Vodafone Group markets can already finance device purchases via the subsidised model. However, the model is not flexible as it is tied to the customer’s airtime contract. It is also expensive for Vodafone, as it has upfront costs that can hurt profit margins and lead to financial losses in the event of fraud and credit risk. Vodafone Group decided to build a platform to make financing more flexible and affordable to its customers, whilst enabling markets to be more competitive and less risk-averse in their offers.

Documents

Vodafone Ireland: TOBi One Pager

Vodafone partnered with Celfocus to create TOBi, a virtual assistant that offers a comprehensive set of features designed to enhance customer interactions and streamline operations. This virtual assistant was divided into two fully automated AI agent systems designed to directly assist customers.

Documents

Vodafone Group: STEP One Pager

Celfocus has been Vodafone’s key partner in the development and evolution of The Safer Transport for Europe Platform (STEP), a transformative project to revolutionise road safety and communication. Since over 3,500 people fall victim to road tra¬c incidents every day, the platform stands as a beacon of innovation and collaboration, addressing pressing safety challenges. With a focus on services like Local Hazard Warning distribution and Vulnerable Road User-related services (VRU), STEP aims to save lives.

Documents

Vodafone Group: IoT Next Generation Monitoring (NGM) One Pager

Vodafone Group IoT and Celfocus are driving a cognitive intelligence revolution through Artificial Intelligence & Machine Learning automation technologies, enabling autonomous solutions for zero-touch operations and intelligence augmentation towards proactive and predictive assurance.

Documents

Vodafone Group: Field Services One Pager

Field service operations play a vital role in the telecommunications industry by ensuring seamless network performance and efficient service delivery. To address common challenges in the troubleshooting process such as repeated site visits, operational inefficiencies, and unsatisfactory customer experiences, Vodafone partnered with Celfocus to drive a digital transformation in the Field Service.

Documents

SIBS: future-ready Revenue Management One Pager

SIBS, a leading financial services and electronic payments provider in Portugal, partnered with Celfocus to modernise its billing solution. Through the implementation of Oracle Billing and Revenue Management (BRM), Celfocus and SIBS created a scalable and future-ready billing ecosystem aligned with the digital economy and API monetisation needs, particularly in the context of Open Banking.

Documents

3CC: CELFOCUS Asset Management Twin One Pager

3CC partnered with Celfocus to build a robust, digital-first platform for managing its investment funds. The project began in January 2024 with the implementation of Celfocus AMS (Asset Management System), and just three months later, 3CC launched Portugal’s first crypto asset investment fund registered with the CMVM (Securities Market Commission) – the 3CC Global Crypto Fund.

Documents

Tier 1 Retail: Analytics Platform One Pager

With shifting consumer behaviours, rising competition and increasing pressure to personalise experiences, retailers must rely on timely, accurate data to make informed decisions. Enabling the exploration of new market opportunities is essential to promote an agile business environment where new business cases can be effi¬ciently explored and productised, empowering retailers to act with agility and precision. Bearing that in mind, a Tier 1 Retailer partnered with Celfocus to build a data-driven platform that optimises processes, drives financial gains, and fuels growth.

Documents

Celfocus Vodafone Group TV Operations Portal One Pager

Vodafone Group operates in diverse markets and regions, each one with a unique television ecosystem. Adapting a single tool to address this diversity represented a significant challenge.

Vodafone Group: NOC CIAS

Vodafone partnered with Celfocus to transform the Global Network Operations Centre (GNOC) and deliver a Cognitive Intelligence Automation Solution (CIAS). This digital transformation, driven by AI and Machine Learning Automation, focuses on end-to-end incident detection and resolution within the network.

Documents

Vodafone Portugal: Enabling Data Monetisation for enhanced decision-making One Pager

Vodafone Portugal and Celfocus are driving a data monetisation revolution through groundbreaking technology, transforming raw data from Vodafone’s network into actionable insights, for well-informed decision making, and security and operational effectiveness.

Documents

Vodafone Portugal: OLAP Migration One Pager

Online Analytical Processing (OLAP) is a technology that allows businesses to analyse multidimensional data interactively, helping uncover trends, correlations, and insights. The OLAP cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.

Documents

Vodafone UK: One Net One Pager

Documents

Vodafone Group: VTV Analytics One Pager

TV has become a core offer for CSPs across the globe, with huge revenue potential. Considering the existing success of its OpCos in this area, the Vodafone Group aimed to improve its TV services, leveraging data insights from various geographies. Being a strategic Vodafone partner, Celfocus supported the development of the new Vodafone TV Analytics platform, setting up the cloud infrastructure, developing the solution, and deploying and operating it.

Documents

Santander: Celfocus eSign One Pager

Being a pioneer in Santander Group, Santander Portugal embarked on a paperless journey, seeking to simplify and dematerialise banking processes. A paperless bank is also a smart bank, being more agile in launching new business propositions due to a shorter time-to-market and ultimately reducing environmental footprint.

Documents

Safaricom: CELFOCUS Order Management One Pager

Technological advancements and shifting customer preferences have transformed customer interactions in the dynamic business environment of today. For telecommunications companies like Safaricom, these changes have led to product complexity and a multitude of customer requests spanning various channels. Eciently managing these requests within tight timelines while ensuring a seamless customer experience has become imperative.

Documents

DTW Ignite 2025: Field Services Presentation

Case Study Presentation "Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence” by Emilio Varas, Customer Fulfilment Head of AI and Operations Improvement (Vodafone) and João Miguel Antunes, Head of Autonomous Networks Offer (Celfocus) at DTW Ignite 2025.

Documents

Celfocus AI-Native Networks White Paper

Celfocus’ AI-driven approach empowers CSPs to evolve from siloed infrastructure to intelligent, autonomous networks by building strong data foundations, and enabling step-by-step autonomy that leads to full ecosystem monetization.

Documents

Telenet: Network Digital Twin One Pager

Streamlining Network Impact Assessments to Enhance Customer Experience. Disconnected processes and scattered data often lead to inefficiencies and reliance on manual methods, increasing the risk of delays and errors. CSP’s must thoroughly assess the impact that network changes can have on customers and their services. Current dispersed processes, technology stack, and data pose significant challenges in identifying which components and connections within the network might be impacted by interventions or by network failures.

Documents

Hiscox: Cloud Data Ecosystem One Pager

Driving Business Value by Building a Cloud Data Ecosystem. Hiscox Europe lacked a central data repository and precise methods to gain insights into underwriting processes and business KPIs, which are crucial for enhancing customer experience and business eciency. To achieve this, Hiscox collaborated with Celfocus to establish a foundation for analytics and develop a data hub that would serve all the European countries where the insurer operates.

Documents

Eutelsat: CELFOCUS Order Management One Pager

Paving the Way for Zero-Touch Fulfilment. As a Low-Earth Orbit (LEO) satellite communications company, Eutelsat OneWeb provides fixed and mobile high-speed, low-latency coverage for governments, businesses and communities. Eutelsat OneWeb partnered with Celfocus to deploy an Order Management Solution, powering the global distribution of internet services, connecting communities worldwide, and significantly bridging the digital gap.

Documents

Virgin Media O2: Digital Operations Model One Pager

Building the Operations Model of the Future for Virgin Media O2. VMO2 partnered with Celfocus to execute a Digital Operations model that delivers higher service availability with a lower cost than the traditional IT Services model. The service scope covers applications, portals & platforms supporting the Consumer sector.

Documents

Jawwy: Architecture Evolution One Pager

Implementing a Digital-first Architecture for continuous evolution. Jawwy, a Digital-first Telco Operator in the Middle East, in partnership with Celfocus, developed a modern architecture to support assisted and non-assisted channels. This architecture empowered Jawwy to build new business models that maximise business agility and autonomy, increase reusability, and expand the business footprint.

Documents

FutureNet World 2025: Digital Twins for Autonomous Networks Presentation

Case Study Presentation "The Network Digital Twin as a Catalyst for Autonomous Networks" by Stijn Eeckhaut, Product Owner Network Automation (Telenet) and Carla Penedo, Executive Director of Cognitive Automation (Celfocus) at FutureNet World 2025.

Documents

Celfocus and Telecoms.com: Annual Industry Report

Celfocus collaborated with Telecoms.com in the Annual Industry Survey 2024, exploring the role and impact of Artificial Intelligence in the future of Telcos.

Documents

Vodafone Portugal: Online Analytical Processing (OLAP) Migration Case Study

The Online Analytical Processing (OLAP) cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.

Documents

Santander Portugal: Electronic Signatures Case Study

Celfocus’s collaboration with Santander marks a significant leap in the bank’s digital transformation journey, showcasing innovative technology and user-centric design in the eSignature software.

Documents

Celfocus Hyper-Personalisation Solution Telco White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

Documents

CELFOCUS Omnichannel White Paper

The Spinal Cord of CSPs Mastering Internal and External Customer Requests

Documents

CELFOCUS Order Management White Paper

Connectivity has deeply changed how we interact with others.

Documents

Celfocus Omnichannel Federated Channels White Paper

Protecting today's investments, enhancing future growth.

Documents

Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Documents

Celfocus One Net White Paper

Many enterprises have to deal with the annoyance of managing multiple suppliers to cover their communication needs.

Documents

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

Documents

Celfocus Digital Integration Platform White Paper

Becoming digital entails a different stance on business and the combination of a diverse IT landscape, leveraged data as a critical asset and focus on customer needs. Integration will continue to be critical in bringing together these new technologies and existing systems.

Documents

CELFOCUS Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

Documents

Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Documents

Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Documents

Celfocus Data Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data.

Documents

Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Documents

Vodafone Group: NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Documents

Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

Documents

Celfocus Design Methodology White Paper

Digital revolution has shifted the power from organisations to customers, which now have much tighter control over the experience.

Documents

Celfocus Low Code White Paper

A reduced manual programming process enables more focus on innovative and complex technology that takes business a step further.

Documents

Celfocus Test Automation White Paper

A Test Automation approach improves the overall quality of software development while synchronising tools, people and processes, and reducing testing costs.

Documents

Celfocus Digital Customer Onboarding

Supporting organisations to quickly and easily implement digital customer onboarding experiences that can be fully managed and updated by the business stakeholders.

Documents

Celfocus Financial Services Digital Offer White Paper

A modular and integrated framework tailored to leverage banks’ customer knowledge by activating every single customer through automated AI and Cognitive data insights & delivering tailored services which trigger new targets, portfolios and customer lock.

Documents

Celfocus Financial Services Customer Knowledge Activation White Paper

Creating meaningful relationships and consistent experiences across channels and immersive touchpoints.

Documents

Celfocus Financial Services Customer Value Augmentation White Paper

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

Documents

Celfocus Electronic Signature White Paper

A unique solution to implement and manage a fully digital document signing process to save time, costs to improve document traceability and security.

Documents

Celfocus Financial Services Asset Management White Paper

A single solution to manage the entire asset management workflow to reduce costs in licensing and training while providing business teams with an integrated view of portfolios, which can be crucial for profitability.

Documents

Celfocus Financial Services Factoring and Leasing White Paper

Catering to Financial Institutions with multiple clients, business sectors, languages and currencies allowing companies to easily set up new business units and markets without additional software expense.

Documents

Celfocus Financial Services Regulation White Paper

A streamlined regulatory reporting solution ensuring compliance with regulatory requirements and facilitating the organisation’s ability to adapt, respond and perform under a landscape of ever-growing requirements.

Documents

Celfocus Financial Services Accelerator for Regulators White Paper

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

Documents

Celfocus Data Holograms White Paper

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

Documents

Celfocus Zero-Touch Networks White Paper

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

Documents

Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Documents

SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

Documents

Celfocus Operational Readiness White Paper

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

Documents

Celfocus IoT White Paper

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

Documents

Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

Documents

Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Documents

Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Documents

Celfocus Security by Design White Paper

Security is an evolutional process that should be implemented on time and improved continuously. A Security by Design mindset will protect customers and their assets.

Documents

Celfocus API Monetisation White Paper

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.

Documents

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

Documents

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

Documents

Celfocus B2B2X Solutions White Paper

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.

Documents

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

Documents

Celfocus Autonomous Networks Solutions White Paper

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.

Documents

Celfocus Hyper-Personalisation Solution Financial Services White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

Documents

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc. to different customer industries/segments.

Videos

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Videos

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature.

Videos

Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Videos

CELFOCUS Omnichannel Journey Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

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Case Studies

Retail

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DigitalTwin

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Digital

OrderManagement

MachineLearning

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CustomerExperience

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FinancialServices

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AI

CustomerExperience

Vodafone Ireland: TOBi, AI-powered virtual assistant

Vodafone Ireland: TOBi, AI-powered virtual assistant

DigitalTransformation

Architecture

CustomerExperience

Jawwy: Implementing a Digital-first Architecture for continuous evolution

Jawwy: Implementing a Digital-first Architecture for continuous evolution

Data

Analytics

Cloud

Vodafone Group: STEP, unleashing innovation for enhanced road safety

Vodafone Group: STEP, unleashing innovation for enhanced road safety

Automation

AI

MachineLearning

Vodafone Group: Achieving Zero-Touch Service & Network Assurance

Vodafone Group: Achieving Zero-Touch Service & Network Assurance

IoT

AI

MachineLearning

Vodafone Group: Enabling fully autonomous solutions for intelligent assurance

Vodafone Group: Enabling fully autonomous solutions for intelligent assurance

Data

Cloud

Analytics

Telco

Vodafone Portugal: Enabling Data Monetisation for enhanced decision-making

Vodafone Portugal: Enabling Data Monetisation for enhanced decision-making

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20 Years of delivering high-value B2B Customer Experiences

20 Years of delivering high-value B2B Customer Experiences

OrderManagement

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Telco

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Safaricom: Delivering diversity with CELFOCUS Order Management

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