Resources

Celfocus API Monetisation White Paper

Capturing Value From an Open Ecosystem: the Telco Case

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.

Celfocus Security By Design White Paper

Shifting a Common Concern to the Left

The Challenges of a Modern Society built on Software

Celfocus Security By Design White Paper

Shifting a Common Concern to the Left

The Challenges of a Modern Society built on Software

Celfocus B2B Offer White Paper

Enabling Business Agility and Tapping Into New Revenue Streams

Exploring the B2B opportunity means that CSPs must evolve beyond just being connectivity providers and position themselves as the backbone of emergent digital ecosystems.

Celfocus B2B Offer White Paper

Enabling Business Agility and Tapping Into New Revenue Streams

Exploring the B2B opportunity means that CSPs must evolve beyond just being connectivity providers and position themselves as the backbone of emergent digital ecosystems.

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Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.

Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.

Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

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Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

Celfocus Financial Services Accelerator for Regulators White Paper

The Dawn of a New Regulatory Era

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

Celfocus Financial Services Accelerator for Regulators White Paper

The Dawn of a New Regulatory Era

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

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Celfocus Financial Services Regulation White Paper

From Regulator to Accelerator

Celfocus Financial Services Regulation White Paper

From Regulator to Accelerator

Celfocus Financial Services Factoring and Leasing Offer White Paper

Empowering specialised business finance market with a cross-functional solution platform

Celfocus Financial Services Factoring and Leasing Offer White Paper

Empowering specialised business finance market with a cross-functional solution platform

Celfocus Financial Services Asset Management Offer White Paper

Raising the game in the asset management industry

Celfocus Financial Services Asset Management Offer White Paper

Raising the game in the asset management industry

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Celfocus Electronic Signature White Paper

Improving process digitalisation lifecycle

Celfocus Electronic Signature White Paper

Improving process digitalisation lifecycle

Customer Value Augmentation White Paper

Unlocking and Activating Customer Insights

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

Customer Value Augmentation White Paper

Unlocking and Activating Customer Insights

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

Celfocus Financial Services Customer Knowledge Activation White Paper

Crossing Automation with Customer Insights

Celfocus Financial Services Customer Knowledge Activation White Paper

Crossing Automation with Customer Insights

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Celfocus Financial Services Digital Offer White Paper

Customer Knowledge Augmentation and Activation

Celfocus Financial Services Digital Offer White Paper

Customer Knowledge Augmentation and Activation

Celfocus Digital Customer Onboarding White Paper

A single customer view regardless of the channel

Celfocus Digital Customer Onboarding White Paper

A single customer view regardless of the channel

Celfocus Test Automation White Paper

Bringing Automation to Quality Assurance

Celfocus Test Automation White Paper

Bringing Automation to Quality Assurance

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Celfocus Data Migration White Paper

The elephant in the room

Celfocus Data Migration White Paper

The elephant in the room

Celfocus Low Code Framework White Paper

Accelerating Software Development

Celfocus Low Code Framework White Paper

Accelerating Software Development

Celfocus Design Methodology White Paper

Taking the Customer Experience to New Heights

Celfocus Design Methodology White Paper

Taking the Customer Experience to New Heights

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Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

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Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper

CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

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Celfocus OSS Offer White Paper

OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.

Celfocus OSS Offer White Paper

OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Celfocus Top-down IT Transformation White Paper

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IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges

Celfocus Top-down IT Transformation White Paper

IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges

Celfocus Fixed Mobile Convergence White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?

Celfocus Fixed Mobile Convergence White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?

Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.

Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.

Omnichannel Federated Channels White Paper

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Protecting today's investments, enhancing future growth.

Omnichannel Federated Channels White Paper

Protecting today's investments, enhancing future growth.

CELFOCUS Order Management White Paper

Can you simultaneously handle multiple requests coming from the same customer with no constraints?
How do your systems deal with non-product requests? (i.e. address change)
What is left out when your operations lose sight of the order’s status?

Order Management White Paper

CELFOCUS Order Management White Paper

Can you simultaneously handle multiple requests coming from the same customer with no constraints?
How do your systems deal with non-product requests? (i.e. address change)
What is left out when your operations lose sight of the order’s status?

Order Management White Paper

CELFOCUS Omnichannel White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?

CELFOCUS Omnichannel White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?