The Spinal Cord of CSPs Mastering internal and external customer requests.

CELFOCUS Order Management

Delivering
( Order )
( Service )
( Offer )
Diversity

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request.

It has the ability to map business oriented complex processes, break them into specific technical processes that are thereafter ready for automation and system synchronization. This orchestration allows any operator to quickly access information on any given step of the fulfillment order that was previously initiated.

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Before looking at the tipping iceberg, it is important to understand and change what lays underneath.

Market Dynamics

Looking at the Bottom
of the Iceberg

  • Deal with thousands of orders daily
  • Ensure orders are delivered on time.
  • Provide visibility on order status to all stakeholders.

The Spinal Cord
of CSPs

  • Understand the order idiosyncrasies
  • Push orders to be executed and provisioned by the different systems
  • Transversal impact across the different systems

Who Benefits the Most

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IT Architects

IT Architects

This team is concerned with how the different systems are integrated and the overall IT architecture. CELFOCUS Order Management promotes agility by being scenario based and processing all orders, regardless of its nature.

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Customer Operations

Customer Operations

Ensuring orders are correctly executed, in a timely manner and its status available on every touchpoint is pivotal for customer operations. CELFOCUS Order Management provides consistency and a 360º process view.

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Product Managers

Product Managers

Product Managers need the flexibility to build offers that meet customer expectations without being limited by IT constrains. CELFOCUS Order Management delivers shorter development cycles and requires no coding when introducing new products fulfilment processes.

CELFOCUS Order Management

All orders, all systems, one Order Management Solution.

Join us in the

CELFOCUS
Order Management journey

Benefits

Some of the most common benefits offered
by CELFOCUS Order Management include:

  1. Faster order design & implementation, transforming any request into a meaningful set of actions - even non-products
  2. Improved time-to-market with no configurations for most new products
  3. No downtime required due to its code-free nature
  4. Increased order tracking and visibility with a 360º view on sequences of actions.
  5. Fast and proactive recovery through a self-healing mechanism
  6. Simplified channel catalogue featuring orderable products only, with no dependencies between systems.
  7. Reduced operational costs due to integrated management of manual activities, including assignment and SLA monitoring.

Schedule a Demo

Want to learn more about Order Management?

Learn how Order Management can play a critical role in processing quickly and accurately different types of orders.

About CELFOCUS Order Management

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any external or internal customer request. It has the ability to map complex business oriented processes and break them into specific technical processes, which are thereafter ready for automation and system synchronization. This orchestration allows any operator to quickly access information on any given step of the fulfillment order that was previously initiated.

Why choose CELFOCUS Order Management:

Some of the most common benefits offered by CELFOCUS Order Management include:

  • Faster order design & implementation, transforming an order into a meaningful set of actions.
  • Development and maintenance friendly: No coding required. All changes performed at the GUI level.
  • Improved time-to-market with no configurations for most new products.
  • No configuration downtime required due to its code-free nature.
  • Increased order tracking and visibility with a 360º view on sequences of actions.
  • Fast and proactive recovery through a self-healing mechanism.
  • Simplified channel catalogue featuring orderable products only, with no dependencies between systems.
  • Reduced operational costs due to integrated management of manual activities, including assignment and SLA monitoring.

CELFOCUS Order Management - FREE DEMO

Would you like to have a DEMO of CELFOCUS Order Management?

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