​Celfocus featured in Vodafonewatch Magazine

Celfocus and the Vodafone Turkey project were featured in this edition of Vodafonewatch magazine.

Celfocus had previously showcased the challenges, processes and successes of this profound five-year transformation programme, which included both EBU (Enterprise Business Unit) and CBU (Consumer Business Unit) at Vodafone Turkey. Read it here!

Major BSS overhaul – highlighted by Project Directors Henrique Cravo and Paulo Ruivo

The Turkish mobile market is one of the most dynamic in the region. According to Paulo Ruivo, “The market is very demanding in terms of launching new services, and responding quickly to the competition. The old system, being billing-centric, was not conductive to the competitive landscape and Vodafone Turkey understood that to launch new products and services, and maintain customer satisfaction, it had to change to a new, customer-centric stack.”

Henrique Cravo added that “The old, bespoke BSS was tailor-made, so enabling and integrating new, complex software applications was tough work. The solution gives Vodafone Turkey the ability to scale not only in terms of customers, but also in terms of the different business scenarios they want to target. To pursue fixed-lined growth, for example, required a revamp on the technology and this stack makes VfT ready to scale and grow.”

Vodafone Turkey BSS Transformation Project Overview

  • Scope — Consumer and Enterprise Business Unit’s commercial IT Systems overhaul
  • “Go live” (CBU) — July 2016
  • Migration complete — February 2017
  • Stabilization complete — April 2017
  • Systems impacted — 50
  • Interfaces impacted — 500
  • Key partners
    • Celfocus (systems integrator)
    • Oracle (customer relationship and order management systems)
    • Huawei (charging solution)
    • Amdocs (billing systems)
    • TIBCO (middleware)
  • Peak staff — 900+ (400 VfT, 500 partners)

In the Vodafonewatch Report article, Project Directors Henrique Cravo and Paulo Ruivo share the scope, the company’s approach and how in the end this programme was a success story.

By also pointing out the lessons learned from cultural differences and reminding us of the political turmoil’s that took place in the country during the project’s timeframe, and how crucial it was to keep the team motivated.

We invite you to find out more about this multi-year and large-scale nature project which allowed Vodafone Turkey to reposition itself as a customer centric operator, empower consumers and be future-ready.

Read the full article here

  • #vodafone
  • #vodafonewatch