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From traditional efficiency-driven to modern velocity-oriented delivery

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Empowering Enterprises in the Web3 Landscape

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IoT Smart Applications

Taking to New Heights CSPs’ IoT Journey

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Digital Lean BSS

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Digital Billing Monetization

Embracing Digital Billing for Seamless Operations

CELFOCUS Business Services Platform

CELFOCUS Business Services Platform

Taking B2B Services into the Digital Omnichannel Space

CELFOCUS Omnichannel

CELFOCUS Omnichannel

Connectivity has deeply changed how we interact with others.

CELFOCUS Order Management

CELFOCUS Order Management

The Spinal Cord of CSPs Mastering Internal and External Customer Requests.

Electronic Signature

Electronic Signature

Improving Process Digitalisation Lifecycle.

Financial Services Regulation

Financial Services Regulation

From Regulator to Accelerator.

Financial Services Asset Management

Financial Services Asset Management

Raising the game in the Asset Management Industry.

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Financial Services Factoring & Leasing

Empowering Specialised Business Finance Market with a Cross-functional Solution Platform.

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Reskilling and Upskilling in the AI era

Reskilling and Upskilling in the AI era

Solving the GenAI value gap: from experimentation into measurable impact

Solving the GenAI value gap: from experimentation into measurable impact

AI in the service of humanity

AI in the service of humanity

SCR: beyond venture capital

SCR: beyond venture capital

From manual workflows to intelligent automation: The Hiscox Case

From manual workflows to intelligent automation: The Hiscox Case

Artificial intelligence: a human transformation

Artificial intelligence: a human transformation

Telcos are looking up: why satellites are the future of connectivity

Telcos are looking up: why satellites are the future of connectivity

AI Security: The new cybersecurity battleground

AI Security: The new cybersecurity battleground

Next-Gen Intelligence drives Celfocus into a new era

Next-Gen Intelligence drives Celfocus into a new era

Responsible AI Development: how security, ethics & transparency build trust

Responsible AI Development: how security, ethics & transparency build trust

Vodafone and Celfocus transform field operations

Vodafone and Celfocus transform field operations

Network Digital Twin: powering AI-driven telecom operations

Network Digital Twin: powering AI-driven telecom operations

Beyond rewards: loyalty reimagined for the modern customer

Beyond rewards: loyalty reimagined for the modern customer

DTW Ignite 2025: Transforming Field Services

DTW Ignite 2025: Transforming Field Services

RBAC vs ABAC: Choosing the right access control strategy

RBAC vs ABAC: Choosing the right access control strategy

Celfocus showcases next-gen Agentic AI at Google Cloud Day Lisbon

Celfocus showcases next-gen Agentic AI at Google Cloud Day Lisbon

Bridging the Edge: SATCOM with an Edge – Phase III

Bridging the Edge: SATCOM with an Edge – Phase III

Becoming AI-Ready: Data-Driven strategies and robust data analytics frameworks

Becoming AI-Ready: Data-Driven strategies and robust data analytics frameworks

Family Office 3.0: The Urgent Digital Revolution

Family Office 3.0: The Urgent Digital Revolution

The Largest Data Breach in History

The Largest Data Breach in History

Anga Com 2025: The Digital Twin as a Catalyst for Autonomous Networks

Anga Com 2025: The Digital Twin as a Catalyst for Autonomous Networks

AI Readiness: Is your organisation ready to move on from pilot phase?

AI Readiness: Is your organisation ready to move on from pilot phase?

How AI-Native Networks are redefining the industry

How AI-Native Networks are redefining the industry

FutureNet World 2025: The Power of Digital Twins for Autonomous Networks

FutureNet World 2025: The Power of Digital Twins for Autonomous Networks

The journey towards fully autonomous networks

The journey towards fully autonomous networks

Celfocus unveils Digital Twins Report with TM Forum

Celfocus unveils Digital Twins Report with TM Forum

Celfocus launches AI Report with Mobile Europe

Celfocus launches AI Report with Mobile Europe

Celfocus partners with Telecoms.com for the Annual Industry survey

Celfocus partners with Telecoms.com for the Annual Industry survey

Digital TV: Navigating the evolution of television and entertainment

Digital TV: Navigating the evolution of television and entertainment

Delivering cutting-edge services with TV Operations Portal

Delivering cutting-edge services with TV Operations Portal

From B2C to B2me: Unlocking the value of hyper-personalisation

From B2C to B2me: Unlocking the value of hyper-personalisation

Embracing the Next Generation of Network Automation

Embracing the Next Generation of Network Automation

Digital Transformation: an endless (r)evolution?

Digital Transformation: an endless (r)evolution?

Social engineering and the importance of cybersecurity

Social engineering and the importance of cybersecurity

Leveraging the monetization potential of data

Leveraging the monetization potential of data

Connecting the future with blockchain

Connecting the future with blockchain

Female representation in the IT industry and the needed change in mentality

Female representation in the IT industry and the needed change in mentality

Anything-as-a-Service: the rise of the on-demand economy

Anything-as-a-Service: the rise of the on-demand economy

Low-Code: increased demand for software delivery & acceleration

Low-Code: increased demand for software delivery & acceleration

Continuous everything: the magic words around DevOps

Continuous everything: the magic words around DevOps

B2B2X – Changing the way of doing business

B2B2X – Changing the way of doing business

The role of eSign in a bank’s digital transformation journey

The role of eSign in a bank’s digital transformation journey

Cloud Migration From Data Centre to Data Anywhere

Cloud Migration From Data Centre to Data Anywhere

What will the job of a computer engineer look like in 20 years? Part 2

What will the job of a computer engineer look like in 20 years? Part 2

What will the job of a computer engineer look like in 20 years? Part 1

What will the job of a computer engineer look like in 20 years? Part 1

Discovering the perks of Design Systems

Discovering the perks of Design Systems

What is Optichannel? Part 1

What is Optichannel? Part 1

A Da(il)y in the life of a SCRUM Master. Covid-cut.

A Da(il)y in the life of a SCRUM Master. Covid-cut.

Security by Design: Shifting a common concern to the left

Security by Design: Shifting a common concern to the left

What can’t be seen at (remote) naked eye

What can’t be seen at (remote) naked eye

Seizing the opportunity: From Open Banking To Open Finance Part 2

Seizing the opportunity: From Open Banking To Open Finance Part 2

Seizing the opportunity: From Open Banking To Open Finance Part 1

Seizing the opportunity: From Open Banking To Open Finance Part 1

Operational Readiness: The silent orchestrator

Operational Readiness: The silent orchestrator

AI-based customer experience empowerment

AI-based customer experience empowerment

Capturing master data value Part 2

Capturing master data value Part 2

Unleashing the Power of Customer Insights

Unleashing the Power of Customer Insights

Data Holograms

Test Automation: Bringing automation to quality assurance

Test Automation: Bringing automation to quality assurance

Data Migration: The elephant in the room

Data Migration: The elephant in the room

Low-Code: Accelerating software development

Low-Code: Accelerating software development

Design Methodology: Taking the customer experience to new heights

Design Methodology: Taking the customer experience to new heights

Capturing master data value Part 1

Capturing master data value Part 1

Digital as physical and physical as digital? Is it Phygital?

Digital as physical and physical as digital? Is it Phygital?

Customer knowledge augmentation and activation

Customer knowledge augmentation and activation

A single customer view regardless of the channel

A single customer view regardless of the channel

10 steps to build (even) more secure applications Part 2

10 steps to build (even) more secure applications Part 2

Thriving in the digital ecosystem

Thriving in the digital ecosystem

Customer Journey Mapping: how, when and why?

Customer Journey Mapping: how, when and why?

10 steps to build (even) more secure applications Part 1

10 steps to build (even) more secure applications Part 1

Banking customer relationship reinvention

Banking customer relationship reinvention

Impact of agile on quality assurance

Impact of agile on quality assurance

Tomorrow’s Revenue Management systems

Tomorrow’s Revenue Management systems

The rough path to a digital business

The rough path to a digital business

Human interactions of today

Human interactions of today

API-Centric vs. ESB-Centric? Why not both?

API-Centric vs. ESB-Centric? Why not both?

From CRM to CJM

From CRM to CJM

Learning organisation versus a “copy paste” organisation

Learning organisation versus a “copy paste” organisation

The role of AI and Machine Learning in SW testing Part 2

The role of AI and Machine Learning in SW testing Part 2

The role of AI and Machine Learning in SW testing Part 1

The role of AI and Machine Learning in SW testing Part 1

Have OTTs killed the Telco star?

Have OTTs killed the Telco star?

Revenue Management: Shock and awe

Revenue Management: Shock and awe

What is a Digital Twin?

What is a Digital Twin?

Addressing diversity from a unified perspective

Addressing diversity from a unified perspective

The Future of CRM Part 2

The Future of CRM Part 2

The shortest distance from point A to point B is a straight line

The shortest distance from point A to point B is a straight line

Innovation is messy!

The Future of CRM Part 1

The Future of CRM Part 1

The road to become digital

The road to become digital

(H)i, Robot.

Depth of knowledge

Depth of knowledge

From the Internet of Things to the Internet of ALL Things

From the Internet of Things to the Internet of ALL Things

Keeping a track on customers

Keeping a track on customers

Digital Enablement

Digital Enablement

The curious case of automation button

The curious case of automation button

From the ‘what’ to the ‘how’: an extra automated quality for project delivery

From the ‘what’ to the ‘how’: an extra automated quality for project delivery

How can CSPs reap the B2B opportunity?

How can CSPs reap the B2B opportunity?

Creating, capturing and delivering value in the Telco industry

Creating, capturing and delivering value in the Telco industry

Intrusion and data exfiltration

Intrusion and data exfiltration

Digital foundations crossroads

Digital foundations crossroads

Blockchain: It’s all a matter of rewards

Blockchain: It’s all a matter of rewards

Unlocking Network Operations for the digital age

Unlocking Network Operations for the digital age

How to measure user experience quality

How to measure user experience quality

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See all case studies

Latest case studies

Catalyst: SATCOM with an edge-phase III

Elevating comms for global resilience and commercial success.

Vodafone Group: The journey to zero-touch RAN configuration

Unlocking operational efficiency and zero-touch automation across Vodafone’s RAN footprint through an intelligent, unified scripting solution.

Vodafone Group: Transforming Field Services to boost customer trust

Field service operations play a vital role in the telecommunications industry by ensuring seamless network performance and efficient service delivery.

CognitiveAutomation

2026: Operationalising AI and transforming business practices

In an interview with Executive Digest, Álvaro Ferreira, CEO at Celfocus, sets out his vision for 2026, anticipating a year that requires responsibility, decisiveness, execution, delicate balances, optimism and hope, with a faint scent of gunpowder, and collective ambition.

Balancing optimism and pragmatism to power up AI

Sofia Esteves shares how Telcos can unlock real AI value by treating data as a strategic asset, breaking silos, and adopting pragmatic, scalable AI strategies.

UK Telco, AWS and Celfocus drive the future of Autonomous Networks

The collaboration between UK's leading and most trusted telecoms provider, AWS and Celfocus is transforming network operations through Agentic AI and advanced automation.

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Conversational Agents One Pager

Celfocus Conversational Agents turn support, sales and service into fast, compliant and measurable digital experience – across web, app, and voice – by combining agentic orchestration, business-owned flows, and enterprise-grade integration on the cloud. The result is natural conversations that can also “get things done”, with seamless handover to human agents whenever it’s the best path for the customer.

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Intelligent Orchestration Platform for Energy One Pager

Energy systems are being reshaped by decentralisation, renewables and rising complexity—yet siloed data and reactive operations hinder the fast, coordinated decisions modern grids now demand from each participant. Building on-top of the Utilities' data and core platforms, the Intelligent Orchestration Platform (IOP) sets as a modular solution for agentic orchestration over fragmented energy systems, creating a cohesive, AI-driven ecosystem.

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Catalyst: SATCOM with an edge-phase III One Pager

This Catalyst combines SATCOM, 5G and edge to deliver on-demand, adaptive connectivity anywhere. Phase III adds intelligent orchestration. Dynamic routing, and digital twins to ensure resilient, autonomous services, leveraging TM Forum APIs across diverse, mission-critical scenarios.

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Celfocus Network Digital Twin White Paper

The telecommunications industry is undergoing a profound transformation, with the move toward AI-native networks driving the need for greater efficiency, agility, and resilience. Network Digital Twin (NDT) emerges as a critical enabler of this transition, offering a dynamic, near real-time digital replica of network ecosystems. By unifying data across domains, NDTs provide comprehensive end-to-end visibility, accelerate fault detection and resolution, and support predictive analytics for smarter investment and capacity planning.

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Celfocus AI Business Efficiency White Paper

In an increasingly competitive and fast-changing digital landscape, organisations are under pressure to achieve high levels of efficiency while continuing to innovate and grow. Leveraging cutting-edge technologies like AI and GenerativeAI can transform processes - automating repetitive tasks, integrating insights from diverse data formats, and streamlining workflows.

Vodafone Group: MOST Case Study

Transforming network operations with a multi-OpCo, multi-vendor open scripting tool that improves efficiency, reduces risk, and empowers Vodafone’s journey to automated RAN.

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AI Security One Pager

From Secure Design to Responsible AI Deployment: As AI systems are increasingly used in critical sectors such as telecom, healthcare, finance, and public services, concerns about privacy, safety, reliability, and compliance are growing. Celfocus adopts a security-centred framework for AI development across all lifecycle stages.

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SIRO: E2E Automation One Pager

As a joint venture between ESB and Vodafone, SIRO aims to deliver 100% fibre-to-the-home (FTTH) broadband to homes and businesses across Ireland. While Ireland’s existing networks were extensive, they faced limitations in high-speed connectivity. SIRO was established to overcome these limitations by building a brand-new network from the ground up, providing nationwide high-speed connectivity in a relatively short time.

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Vodafone Germany: GigaTV integration with Apple TV One Pager

Recognising the potential of TV as a strong revenue stream, Vodafone Germany wanted to integrate its GigaTV service with Apple TV, enabling customers to access their TV subscriptions directly through the Apple TV platform. Being a strategic Vodafone partner, Celfocus supported the project, which involved integrating the provisioning process (setting up new customers) and the Zero Sign-On (ZSO) functionality for a seamless login experience.

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Vodafone Group: OneApp One Pager

In a partnership with Celfocus, Vodafone Group developed OneApp, an EU Cluster initiative to build a single application using a single codebase for multiple markets. The first wave of the project has already been implemented in Vodafone Portugal, Ireland, and Albania.

Documents

Vodafone Group: Global Financing Platform One Pager

Vodafone Group markets can already finance device purchases via the subsidised model. However, the model is not flexible as it is tied to the customer’s airtime contract. It is also expensive for Vodafone, as it has upfront costs that can hurt profit margins and lead to financial losses in the event of fraud and credit risk. Vodafone Group decided to build a platform to make financing more flexible and affordable to its customers, whilst enabling markets to be more competitive and less risk-averse in their offers.

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Vodafone Ireland: TOBi One Pager

Vodafone partnered with Celfocus to create TOBi, a virtual assistant that offers a comprehensive set of features designed to enhance customer interactions and streamline operations. This virtual assistant was divided into two fully automated AI agent systems designed to directly assist customers.

Documents

Vodafone Group: STEP One Pager

Celfocus has been Vodafone’s key partner in the development and evolution of The Safer Transport for Europe Platform (STEP), a transformative project to revolutionise road safety and communication. Since over 3,500 people fall victim to road tra¬c incidents every day, the platform stands as a beacon of innovation and collaboration, addressing pressing safety challenges. With a focus on services like Local Hazard Warning distribution and Vulnerable Road User-related services (VRU), STEP aims to save lives.

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Vodafone Group: IoT Next Generation Monitoring (NGM) One Pager

Vodafone Group IoT and Celfocus are driving a cognitive intelligence revolution through Artificial Intelligence & Machine Learning automation technologies, enabling autonomous solutions for zero-touch operations and intelligence augmentation towards proactive and predictive assurance.

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Vodafone Group: Field Services One Pager

Field service operations play a vital role in the telecommunications industry by ensuring seamless network performance and efficient service delivery. To address common challenges in the troubleshooting process such as repeated site visits, operational inefficiencies, and unsatisfactory customer experiences, Vodafone partnered with Celfocus to drive a digital transformation in the Field Service.

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SIBS: future-ready Revenue Management One Pager

SIBS, a leading financial services and electronic payments provider in Portugal, partnered with Celfocus to modernise its billing solution. Through the implementation of Oracle Billing and Revenue Management (BRM), Celfocus and SIBS created a scalable and future-ready billing ecosystem aligned with the digital economy and API monetisation needs, particularly in the context of Open Banking.

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3CC: CELFOCUS Asset Management Twin One Pager

3CC partnered with Celfocus to build a robust, digital-first platform for managing its investment funds. The project began in January 2024 with the implementation of Celfocus AMS (Asset Management System), and just three months later, 3CC launched Portugal’s first crypto asset investment fund registered with the CMVM (Securities Market Commission) – the 3CC Global Crypto Fund.

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Tier 1 Retail: Analytics Platform One Pager

With shifting consumer behaviours, rising competition and increasing pressure to personalise experiences, retailers must rely on timely, accurate data to make informed decisions. Enabling the exploration of new market opportunities is essential to promote an agile business environment where new business cases can be effi¬ciently explored and productised, empowering retailers to act with agility and precision. Bearing that in mind, a Tier 1 Retailer partnered with Celfocus to build a data-driven platform that optimises processes, drives financial gains, and fuels growth.

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Celfocus Vodafone Group TV Operations Portal One Pager

Vodafone Group operates in diverse markets and regions, each one with a unique television ecosystem. Adapting a single tool to address this diversity represented a significant challenge.

Vodafone Group: NOC CIAS

Vodafone partnered with Celfocus to transform the Global Network Operations Centre (GNOC) and deliver a Cognitive Intelligence Automation Solution (CIAS). This digital transformation, driven by AI and Machine Learning Automation, focuses on end-to-end incident detection and resolution within the network.

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Vodafone Portugal: Enabling Data Monetisation for enhanced decision-making One Pager

Vodafone Portugal and Celfocus are driving a data monetisation revolution through groundbreaking technology, transforming raw data from Vodafone’s network into actionable insights, for well-informed decision making, and security and operational effectiveness.

Documents

Vodafone Portugal: OLAP Migration One Pager

Online Analytical Processing (OLAP) is a technology that allows businesses to analyse multidimensional data interactively, helping uncover trends, correlations, and insights. The OLAP cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.

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Vodafone UK: One Net One Pager

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Vodafone Group: VTV Analytics One Pager

TV has become a core offer for CSPs across the globe, with huge revenue potential. Considering the existing success of its OpCos in this area, the Vodafone Group aimed to improve its TV services, leveraging data insights from various geographies. Being a strategic Vodafone partner, Celfocus supported the development of the new Vodafone TV Analytics platform, setting up the cloud infrastructure, developing the solution, and deploying and operating it.

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Santander: Celfocus eSign One Pager

Being a pioneer in Santander Group, Santander Portugal embarked on a paperless journey, seeking to simplify and dematerialise banking processes. A paperless bank is also a smart bank, being more agile in launching new business propositions due to a shorter time-to-market and ultimately reducing environmental footprint.

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Safaricom: CELFOCUS Order Management One Pager

Technological advancements and shifting customer preferences have transformed customer interactions in the dynamic business environment of today. For telecommunications companies like Safaricom, these changes have led to product complexity and a multitude of customer requests spanning various channels. Eciently managing these requests within tight timelines while ensuring a seamless customer experience has become imperative.

Documents

DTW Ignite 2025: Field Services Presentation

Case Study Presentation "Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence” by Emilio Varas, Customer Fulfilment Head of AI and Operations Improvement (Vodafone) and João Miguel Antunes, Head of Autonomous Networks Offer (Celfocus) at DTW Ignite 2025.

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Celfocus AI-Native Networks White Paper

Celfocus’ AI-driven approach empowers CSPs to evolve from siloed infrastructure to intelligent, autonomous networks by building strong data foundations, and enabling step-by-step autonomy that leads to full ecosystem monetization.

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Hiscox: Cloud Data Ecosystem One Pager

Driving Business Value by Building a Cloud Data Ecosystem. Hiscox Europe lacked a central data repository and precise methods to gain insights into underwriting processes and business KPIs, which are crucial for enhancing customer experience and business eciency. To achieve this, Hiscox collaborated with Celfocus to establish a foundation for analytics and develop a data hub that would serve all the European countries where the insurer operates.

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Eutelsat: CELFOCUS Order Management One Pager

Paving the Way for Zero-Touch Fulfilment. As a Low-Earth Orbit (LEO) satellite communications company, Eutelsat OneWeb provides fixed and mobile high-speed, low-latency coverage for governments, businesses and communities. Eutelsat OneWeb partnered with Celfocus to deploy an Order Management Solution, powering the global distribution of internet services, connecting communities worldwide, and significantly bridging the digital gap.

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Virgin Media O2: Digital Operations Model One Pager

Building the Operations Model of the Future for Virgin Media O2. VMO2 partnered with Celfocus to execute a Digital Operations model that delivers higher service availability with a lower cost than the traditional IT Services model. The service scope covers applications, portals & platforms supporting the Consumer sector.

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Jawwy: Architecture Evolution One Pager

Implementing a Digital-first Architecture for continuous evolution. Jawwy, a Digital-first Telco Operator in the Middle East, in partnership with Celfocus, developed a modern architecture to support assisted and non-assisted channels. This architecture empowered Jawwy to build new business models that maximise business agility and autonomy, increase reusability, and expand the business footprint.

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FutureNet World 2025: Digital Twins for Autonomous Networks Presentation

Case Study Presentation "The Network Digital Twin as a Catalyst for Autonomous Networks" by Stijn Eeckhaut, Product Owner Network Automation (Telenet) and Carla Penedo, Executive Director of Cognitive Automation (Celfocus) at FutureNet World 2025.

Documents

Celfocus and Telecoms.com: Annual Industry Report

Celfocus collaborated with Telecoms.com in the Annual Industry Survey 2024, exploring the role and impact of Artificial Intelligence in the future of Telcos.

Documents

Vodafone Portugal: Online Analytical Processing (OLAP) Migration Case Study

The Online Analytical Processing (OLAP) cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.

Documents

Santander Portugal: Electronic Signatures Case Study

Celfocus’s collaboration with Santander marks a significant leap in the bank’s digital transformation journey, showcasing innovative technology and user-centric design in the eSignature software.

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Celfocus Hyper-Personalisation Solution Telco White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

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CELFOCUS Omnichannel White Paper

The Spinal Cord of CSPs Mastering Internal and External Customer Requests

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CELFOCUS Order Management White Paper

Connectivity has deeply changed how we interact with others.

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Celfocus Omnichannel Federated Channels White Paper

Protecting today's investments, enhancing future growth.

Documents

Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Documents

Celfocus One Net White Paper

Many enterprises have to deal with the annoyance of managing multiple suppliers to cover their communication needs.

Documents

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

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Celfocus Digital Integration Platform White Paper

Becoming digital entails a different stance on business and the combination of a diverse IT landscape, leveraged data as a critical asset and focus on customer needs. Integration will continue to be critical in bringing together these new technologies and existing systems.

Documents

CELFOCUS Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

Documents

Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Documents

Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Documents

Celfocus Data Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data.

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Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Documents

Vodafone Group: NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

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Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

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Celfocus Design Methodology White Paper

Digital revolution has shifted the power from organisations to customers, which now have much tighter control over the experience.

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Celfocus Low Code White Paper

A reduced manual programming process enables more focus on innovative and complex technology that takes business a step further.

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Celfocus Test Automation White Paper

A Test Automation approach improves the overall quality of software development while synchronising tools, people and processes, and reducing testing costs.

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Celfocus Digital Customer Onboarding

Supporting organisations to quickly and easily implement digital customer onboarding experiences that can be fully managed and updated by the business stakeholders.

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Celfocus Financial Services Digital Offer White Paper

A modular and integrated framework tailored to leverage banks’ customer knowledge by activating every single customer through automated AI and Cognitive data insights & delivering tailored services which trigger new targets, portfolios and customer lock.

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Celfocus Financial Services Customer Knowledge Activation White Paper

Creating meaningful relationships and consistent experiences across channels and immersive touchpoints.

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Celfocus Financial Services Customer Value Augmentation White Paper

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

Documents

Celfocus Electronic Signature White Paper

A unique solution to implement and manage a fully digital document signing process to save time, costs to improve document traceability and security.

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Celfocus Financial Services Asset Management White Paper

A single solution to manage the entire asset management workflow to reduce costs in licensing and training while providing business teams with an integrated view of portfolios, which can be crucial for profitability.

Documents

Celfocus Financial Services Factoring and Leasing White Paper

Catering to Financial Institutions with multiple clients, business sectors, languages and currencies allowing companies to easily set up new business units and markets without additional software expense.

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Celfocus Financial Services Regulation White Paper

A streamlined regulatory reporting solution ensuring compliance with regulatory requirements and facilitating the organisation’s ability to adapt, respond and perform under a landscape of ever-growing requirements.

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Celfocus Financial Services Accelerator for Regulators White Paper

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

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Celfocus Data Holograms White Paper

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

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Celfocus Zero-Touch Networks White Paper

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

Documents

SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

Documents

Celfocus Operational Readiness White Paper

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

Documents

Celfocus IoT White Paper

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

Documents

Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

Documents

Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Documents

Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Documents

Celfocus Security by Design White Paper

Security is an evolutional process that should be implemented on time and improved continuously. A Security by Design mindset will protect customers and their assets.

Documents

Celfocus API Monetisation White Paper

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.

Documents

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

Documents

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

Documents

Celfocus B2B2X Solutions White Paper

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.

Documents

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

Documents

Celfocus Autonomous Networks Solutions White Paper

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.

Documents

Celfocus Hyper-Personalisation Solution Financial Services White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

Documents

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc. to different customer industries/segments.

Videos

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Videos

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature.

Videos

Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Videos

CELFOCUS Omnichannel Journey Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

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