Telenet: Streamlining network impact assessments to enhance Customer Experience

Disconnected processes and scattered data often lead to inefficiencies and reliance on manual methods, increasing the risk of delays and errors.

CSP’s must thoroughly assess the impact that network changes can have on customers and their services. Current dispersed processes, technology stack, and data pose significant challenges in identifying which components and connections within the network might be impacted by interventions or by network failures.

The Challenge

Telenet faced the challenge of not having a centralized view of its network topology, which was scattered across multiple systems. They also needed to reduce network disruptions that affected customers and limited the company’s ability to proactively communicate by anticipating the service impact of network issues or planned changes.

Facing the same challenge?

Let’s Talk

The Solution

Graph network representation, handling inventory and modelling the transmission. Graphical visualisation enabled Telenet to query it in a manner that mirrors the network’s structure.

Fully supported on AWS Neptune GraphDB.

Provided engineers with an easier understanding of the data, enabling deeper insights and more effective impact analysis, by aligning the network structure with its digital representation.

Benefits

The solution offers:

Reduced human intervention: Lowering the reliance on time-consuming manual tasks.
Proactive error handling: Reducing errors associated with manual querying across multiple files and manual correlation of data.
Enhanced visibility: Improving ID normalisation across several tools for better data alignment and awareness.
Increased service level agreements: in network uptime.
Increased business efficiencies: Reducing the team for network management (expected dozens of millions in savings).

Project in a nutshell

Showcasing one of the most important features in the AWS Network Genius solution.
Shifting from a reactive to a proactive incident management approach.
Reducing human effort, making Telenet way more competitive.

Telenet: Streamlining network impact assessments to enhance Customer Experience

DigitalTwin

Telenet Network Digital Twin One Pager

Telenet: Streamlining network impact assessments to enhance Customer Experience

DigitalTwin

Telenet Network Digital Twin One Pager

Discover how Digital Twin are catalysing Autonomous Networks at FutureNet World 2025

Celfocus joins TM Forum Webinar on the role of Digital Twins