Convenience, a seamless cross-channel experience
Operational efficiency through cost reduction
Fragmented customer experience
Touchpoints dealt as silos
Their goal is to bring the customer experience to the digital age and function as an enabler and facilitator for transformation within the CSPs. CELFOCUS Omnichannel covers multiple channels and provides customers with a seamless and effortless experience.
Customer and Retail Operations
Addressing the complexity and diversity of physical stores, this team looks for solutions supporting interface layer standardization and providing customers with a truly omnichannel experience. With an intuitive and easy to learn process-oriented interface, agents won’t need anything else other than CELFOCUS Omnichannel.
Head of IT
Looking for agility and speed without having to change the whole back-end infrastructure, the Head of IT values products with a high degree of adaptability and innovation. Developed for telcos with a rich library of out-of-the-box processes, CELFOCUS Omnichannel delivers solid results in less time.
The holistic coverage of all touchpoints and decoupling of frontends and backend allows CSPs to out-execute their competitors and reduce time to market of new products and services. CELFOCUS Omnichannel has proven, time and time again, to be effective and pivotal in the digital transformation journey by: