It has the ability to map business oriented complex processes, break them into specific technical processes that are thereafter ready for automation and system synchronization. This orchestration allows any operator to quickly access information on any given step of the fulfillment order that was previously initiated.
Deal with thousands of orders daily
Ensure orders are delivered on time
Provide visibility on order status to all stakeholders
Understand the order idiosyncrasies
Push orders to be executed and provisioned by the different systems
Transversal impact across the different systems
IT Architects
This team is concerned with how the different systems are integrated and the overall IT architecture. CELFOCUS Order Management promotes agility by being scenario based and processing all orders, regardless of its nature.
Customer Operations
Ensuring orders are correctly executed, on time, and their status is available at every touchpoint is pivotal for customer operations. CELFOCUS Order Management provides consistency and a 360º process view.
Product Managers
Product Managers need the flexibility to build offers that meet customer expectations without being limited by IT constrains. CELFOCUS Order Management delivers shorter development cycles and requires no coding when introducing new products fulfilment processes.
Some of the most common benefits offered by CELFOCUS Order Management include:
