Resources

Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Case Studies
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Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

The Irish telecommunications market is one of the most competitive in the western world, with a very high penetration rate and more than 40 suppliers covering different segments. Differentiation through innovation is pivotal to ensure customer loyalty and business survival.
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Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

The Irish telecommunications market is one of the most competitive in the western world, with a very high penetration rate and more than 40 suppliers covering different segments. Differentiation through innovation is pivotal to ensure customer loyalty and business survival.
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Celfocus B2B Offer White Paper

Enabling Business Agility and Tapping Into New Revenue Streams

Exploring the B2B opportunity means that CSPs must evolve beyond just being connectivity providers and position themselves as the backbone of emergent digital ecosystems.
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White Paper
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Celfocus B2B Offer White Paper

Enabling Business Agility and Tapping Into New Revenue Streams

Exploring the B2B opportunity means that CSPs must evolve beyond just being connectivity providers and position themselves as the backbone of emergent digital ecosystems.
Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.
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Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.
Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.
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Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.
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Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.
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White Paper
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Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.
SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

SIRO is a joint venture between ESB and Vodafone that has the goal of delivering 100% “fibre to the home” (FTTH) broadband - to homes and businesses across Ireland. The wholesale operator was established in 2015 and aimed to connect 450,000 premises with 100% FTTH as part of the Phase One rollout.
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SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

SIRO is a joint venture between ESB and Vodafone that has the goal of delivering 100% “fibre to the home” (FTTH) broadband - to homes and businesses across Ireland. The wholesale operator was established in 2015 and aimed to connect 450,000 premises with 100% FTTH as part of the Phase One rollout.
Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Vodafone - one of the largest communication providers in the world – first launched a consumer IoT offering in 2017 and, since then, has been developing its own range of ‘Designed & Connected by Vodafone’ smart tech devices.
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Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Vodafone - one of the largest communication providers in the world – first launched a consumer IoT offering in 2017 and, since then, has been developing its own range of ‘Designed & Connected by Vodafone’ smart tech devices.
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Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.
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White Paper
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Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.
Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.
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Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.
Celfocus Financial Services Accelerator for Regulators White Paper

The Dawn of a New Regulatory Era

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.
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Celfocus Financial Services Accelerator for Regulators White Paper

The Dawn of a New Regulatory Era

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.
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Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

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White Paper
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Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

In a fast-paced and efficiency-driven business environment, a traditional voice-only offer does not fully address customers’ communication needs in a variety of scenarios, such as multiple offices, a mobile workforce, field employees, remote workers and customer engagement interactions.
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Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

In a fast-paced and efficiency-driven business environment, a traditional voice-only offer does not fully address customers’ communication needs in a variety of scenarios, such as multiple offices, a mobile workforce, field employees, remote workers and customer engagement interactions.
Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Digital transformation has impacted CSPs’ business and operational strategies over the last years, changing the customer relationship and leading to the emergence of a new digital ecosystem. The telecommunication industry responded by becoming more digital and closer to customers, by evolving from traditional Communication Service Providers to Digital Service Providers.
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Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Digital transformation has impacted CSPs’ business and operational strategies over the last years, changing the customer relationship and leading to the emergence of a new digital ecosystem. The telecommunication industry responded by becoming more digital and closer to customers, by evolving from traditional Communication Service Providers to Digital Service Providers.
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Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
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White Paper
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Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

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Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Remember the good old days when the entire family would get together around a huge black box to watch their favourite shows? Those days are long gone, and the TV experience has significantly changed!
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Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Remember the good old days when the entire family would get together around a huge black box to watch their favourite shows? Those days are long gone, and the TV experience has significantly changed!
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Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Anchored on a strong commitment to their customers, Vodafone Group Enterprise embraces digitalization to recognise customers’ needs and behaviours, thus improving their experience and bringing innovative solutions to the market.
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Case Studies
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Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Anchored on a strong commitment to their customers, Vodafone Group Enterprise embraces digitalization to recognise customers’ needs and behaviours, thus improving their experience and bringing innovative solutions to the market.
CELFOCUS Omnichannel Jouney Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

CELFOCUS Omnichannel Jouney Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

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Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

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CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper
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White Paper
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CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper
CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 3)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 3)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 2)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 2)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.

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CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 1)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 1)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

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Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

Celfocus OSS Offer Video

Celfocus's vision of the OSS is of a service enabler where the business side can focus on building unique value propositions.

Celfocus OSS Offer Video

Celfocus's vision of the OSS is of a service enabler where the business side can focus on building unique value propositions.

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Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Back in 2009, Vodafone Turkey faced a significant challenge. It needed to evolve and transform itself into a modern operator, ready to tackle the future.
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Case Studies
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Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Back in 2009, Vodafone Turkey faced a significant challenge. It needed to evolve and transform itself into a modern operator, ready to tackle the future.
Digital TV Video

Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.

Digital TV Video

Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.

Infographic: Helping CSPs Cross the Digital Transformation Chasm

Becoming a digital centric customer organization.

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Infographic: Helping CSPs Cross the Digital Transformation Chasm

Becoming a digital centric customer organization.

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Fixed Mobile Convergence Video

Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.

Fixed Mobile Convergence Video

Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.

Digital Transformation Video

CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.

Digital Transformation Video

CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.

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CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Digital TV White Paper

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Digital TV White Paper
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Digital TV White Paper

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Digital TV White Paper
Celfocus Top-down IT Transformation White Paper

IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges
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Celfocus Top-down IT Transformation White Paper

IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges
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