Network Centred, Partner Enabled and Customer Oriented

OSS Offer

OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.

CSPs Unsung Realm

Not long ago, users would be annoyed but tolerated voice conversations cuts or lack of network signal some areas. However, today the impact is much wider because service equals connectivity and connectivity is crucial for today’s knowledge based society.

Celfocus OSS Offer

Covering both the BSS and OSS stack, Celfocus offers CSPs a full range of solutions. The experience, expertise and knowledge gained over the years places Celfocus in a unique position to understand both layers and the overall IT architecture ecosystem.

The differentiator in Celfocus OSS offer resides in understanding the underlying integration issues, mapping the critical processes, using certified frameworks and dedicated solutions. It ensures the necessary alignment between specialized IT applications that a CSP needs to run the network and sell services.

Celfocus’ OSS offer was developed with the goal of simplifying network management, facilitating engagement and interaction with partners and ensuring a positive customer experience.

Celfocus’ vision of the OSS is of a service enabler where the business side can focus on building unique value proposition.

Celfocus OSS Delivery Framework

An Holistic Approach, From Planning to Support

Celfocus’ OSS Delivery Framework takes on a holistic approach to the OSS stack. By understanding the challenges CSPs face when transforming OSS, Celfocus built a framework that encompass the whole process from planning network expansion up to its proactive monitoring and assurance.

This framework can also be adjusted to focus and cover specific pain areas, being either network planning or delivery. The OSS business processes considered are agnostic to the technology, which allows its implementation to occur on either a greenfield or brownfield.

The main building blocks and areas covered by Celfocus OSS Delivery Framework shown below:

Celfocus Operations Portal - To better support OSS teams

The dynamic environment CSPs face, the constant pressure from the competition and the launch of new services has led to a complex IT architecture, which also stirred the OSS stack.

This context created a gap across the organization, where different stakeholders need on-time and reliable OSS information and can’t have it because, getting data from a myriad of systems loosely connected is not only time consuming but also prone to error.

To address this challenge, Celfocus has developed an operations portal, which provides end-to-end visibility across all OSS processes. It abstracts the underlying architecture, allowing a quick adaptation to any reality, separating integration from business needs and providing valuable insight on OSS operations to both the frontend and back-end staff.

Relying on a strong underlying OSS stack, the Celfocus Operations Portal provides a holistic solution, from network planning to customer support.

Who benefits the most?

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Network Teams

Network teams are commited and in charge of planning, building and network management.

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Field Service

Information concerning where to install equipment and physically connecting customers is critical for these teams. Celfocus OSS Offer provides the roadmap that enables teams to work together and deliver results in record time.

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Customer Operations

The ability to provide a great service to customers is a priority. Customer operations benefit greatly and depend on OSS availability to deliver a great experience.

Celfocus Operations Portal

Supporting OSS Challenges

How can OSS prevent a major disruption?

How should a CSP react to a major service disruption? Learn more about Celfocus experience in solving this type of situations.

Schedule a Demo

About Celfocus Operations Portal

Celfocus Operations Portal provides end-to-end visibility across all OSS processes. It abstracts the underlying architecture, allowing a quick adaptation to any reality, separating integration from business needs and providing valuable insight on OSS operations to both the frontend and back-end staff.

Relying on a strong underlying OSS stack, the Celfocus Operations Portal provides a holistic solution, from network planning to customer support.

Celfocus Operations Portal - FREE DEMO

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