CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.
Celfocus's vision of the OSS is of a service enabler where the business side can focus on building unique value propositions.
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.
Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.
CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.
CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.
An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.