|---Module:text|Size:Small---| In a featured interview with The Fast Mode, André Vieira, Cognitive Automation Pre-Sales Senior Manager shares his perspective on the participation at TM Forum’s DTW Ignite 2025 event, and how Celfocus is helping Telcos accelerate their journey toward autonomous, AI-driven operations.
According to André, the first wave of Generative AI (GenAI) delivered functional benefits, such as code generation, documentation support, and basic prompt-driven assistance, but fell short of driving true structural transformation. Many early initiatives struggled due to limited integration, context loss, and isolated value delivery.
Agentic AI represents the next evolution, combining reasoning and execution to deliver purposeful automation.
|---Module:testimony|Size:Small|Name:André Vieira|Position:Cognitive Automation Pre-Sales Senior Manager|Company:Celfocus---|
Agentic AI is the natural next step – moving from “just reasoning” to reasoning combined with execution but focused on vertical use cases. It makes GenAI more tailored, with workflows built for real needs. Instead of standalone tools, it brings together multiple agents that share context, break down tasks, resolve dependencies, and work autonomously. What used to be fragmented and script-based is becoming intent-driven, explainable, and far more powerful.”
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Celfocus has designed an Agentic AI architecture that connects specialised agents (DevOps, AIOps, RAG, and Orchestration) through open standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. This allows seamless connection with both modern and legacy systems, turning complex, fragmented workflows into seamless, end-to-end automation. The approach is already driving impact across network operations, field services, and customer support.
|---Module:text|Size:Small---| At DTW Ignite 2025, Celfocus received the “Outstanding Catalyst – Tech for Good” award for the “SATCOM with an Edge – Phase III” project, reaffirming its commitment to using technology for sustainable, real-world impact. Know more about the award here: https://www.celfocus.com/news/celfocus-wins-catalyst-award-at-dtw-ignite-2025
|---Module:text|Size:Small---| As André notes, the challenge for Telcos is no longer whether to adopt Agentic AI, but how strategically to embed it as the foundation for a smarter, more autonomous future.
Read the full interview here.
