About us

Celfocus is a European high-tech system integrator, providing leading edge professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Financial Services, Retail, Energy & Utilities, Pharmaceutical, and other markets' strategic opportunities.
As a highly specialised engineering company, Celfocus helps clients undergo their innovation path, providing technological solutions to extract value from data and make it actionable.
Serving clients in +25 countries, Celfocus delivers solutions that boost customer experience and enhance operational efficiency, via our Cognitive Automation, Data & Analytics and Digital offers.
Founded in 2000, Celfocus started as a joint venture between Novabase and Vodafone Portugal and is now entirely owned by Novabase. The company is listed on the Euronext Lisbon Stock Exchange.
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Why Celfocus

100% Success in delivering innovative IT projects
Data-Driven Innovation and Expertise
Cutting-edge IT Architectures and Reusable Assets
User-Centric Solutions and Agile Delivery
Advanced Operations for Quality and Efficiency
Zero-touch Operations and Lifecycle Support
network| global | AI | interconnections | Celfocus

Brands that trust us

Loes Tjerkstra
“For customers, Service Navigator is a reason for doing business with us. This solution offers them efficiency, transparency and a reason to be willing to have VodafoneZiggo manage their equipment. Our relationship with enterprise customers really improved thanks to Service Navigator. We would not even have some B2B customers if we didn’t provide them with this solution.”
Loes Tjerkstra
Manager B2B Customer Success Management, VodafoneZiggo
Michael McHugh
“Service Navigator allowed us to have one common tool across the team. It also helped us to deploy on a larger scale and gave us the visibility and transparency of seeing everything that’s going on from a deployment and commercial point of view. These are all positive attributes that have enabled Vodafone Ireland to improve its operational capability.”
Michael McHugh
Head of Project Management, Vodafone Ireland
Diogo Conceição
“Celfocus presented a differentiated top-down approach that demystified the idea that building a data warehouse takes years. We were able to meet our pre-defined deadlines and address our business's main necessities and requirements.”
Diogo Conceição
Chief Operations Officer, Hiscox Europe
Diogo Conceição
“We assessed proposals from a handful of vendors, but Celfocus showed technological experience in building from scratch the kind of systems that we were looking for, as well as an approach and methodology that fit our purpose. We also deeply appreciated Celfocus’s openness to working under a true partnership and joint journey logic. We have been working on a likefor-like basis as one single team."
Diogo Conceição
Chief Operations Officer, Hiscox Europe
Kennedy Njoroge
“Celfocus understands Safaricom’s requirements, touchpoints, operational processes and technology goals, such as being cloud-native. We have been following up on the product evolution and experiencing its benefits both at a technological and a business level.”
Kennedy Njoroge
Enterprise Integration, Order Management & Contact Center Systems Senior Manager, Safaricom
Miguel André
“In addition to the Celfocus team’s deep technical knowledge, its true collaboration spirit with Vodafone was vital to perform and deliver quality work and add an extra layer of confidence in automation.”
Miguel André
IT Governance & Quality Assurance Manager, Vodafone Portugal
Andrew Kenyon
“Celfocus has a deep understanding of the telecoms industry in the UK and across the regions we operate in. From a technical and commercial perspective, this knowledge shows to be built into their DNA, which is why they are a trusted partner of Vodafone here in the UK.”
Andrew Kenyon
Product Manager, Vodafone UK
Mario Volonterio
“Artificial intelligence allows to extend automation to complex use cases never considered in the past, thus boosting network operations efficiency and ultimately for improving customer experience. Vodafone partnered with Celfocus to transform the Global Network Operations Center (GNOC) and deliver the Cognitive Intelligence Automation Solution"
Mario Volonterio
Head of OSS and Network Infrastructure Engineering, Vodafone
Orquídea Santos
“When citizens contact Linha Cascais, they seek quick answers and effective solutions to their problems. To fulfill this mission, it is essential to have an excellent team and a service platform that meets the demands of a contact center, which manages more than 186 000 calls annually. Since implementing One Net Contact Center, we have enjoyed a secure, intuitive solution with exceptional levels of performance."
Orquídea Santos
Cascais Line Coordinator of Cascais City Council
Oana Bontea
“There was only one TEAM. Vodafone Turkey and Celfocus worked closely in partnership to deliver the project, with one single goal and objective: Support Vodafone Turkey vision and business objectives to become a customer centric organization.“
Oana Bontea
Head of Transformation, Vodafone Turkey
Lydia Martin
“We always received a good response from the Celfocus team. We’re very happy with the service that we receive; it’s very responsive and always collaborative. Celfocus is a very customer-focused organisation.”
Lydia Martin
Head of IT and Business Transformation, SIRO
Edward Small
“Celfocus’ approach to this project gave us the confidence that the results would mirror our vision. The combination of business and technical knowledge, along with an Agile delivery model and a strong commitment from all stakeholders, including the IT and business teams, were pivotal in delivering the project on time.”
Edward Small
Vodafone Head of Digital, Enterprise Channel Delivery
Abraham Georgakarakos
“We are extremely pleased with Celfocus in terms of quality, work methods, and collaboration withour teams.”
Abraham Georgakarakos
Group Head of Digital & eCommerce, Vodafone Smart Tech
CaixaBank
Du
Hiscox
Jawwy
OXG
OneWeb
STC
Santander
Siro
Telefonica
Thyssenkrupp
VantageTowers
VirginMedia
VodafoneZiggo
euronext
ooredoo
roche
vodafone

Our global achievements

Celfocus was recognised by Google Cloud with the Delivery Excellence Portugal Award
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NOC CIAS: Celfocus and Vodafone conquer the Communication and IT Award at the IET Excellence and Innovation Awards
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Celfocus wins the AI & Intelligent Automation Project of the Year with TOBi, Vodafone Ireland's Virtual assistant, at SDC Awards!
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D-VERSE: NFT platform developed by BPI in partnership with Celfocus wins International Award
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Celfocus and Vodafone win three Merit Awards for Technology
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Celfocus wins four Catalyst Awards at DTW24 - Ignite!
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Celfocus wins the Operator Award at FutureNet World 2024 with Vodafone NOC CIAS
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Celfocus wins three Merit Awards for Telecom
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Glotel Awards: Celfocus and Vodafone win “IOT initiative of the Year”
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Celfocus and OneWeb win The Satellite Telecoms Award at the World Communication Awards
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Celfocus wins the “Healthiest Company” at the 2022 Wellbeing Awards
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Celfocus recognised as the best “Employer Brand” company
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Celfocus wins Agility in Service Design & Delivery Award at the World Agility Forum
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The Best Digital Transformation Program Award
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Strategic Partnerships in focus

Diversity & Inclusion

We are committed to unleashing everyone’s full potential.

We understand that diversity is at the heart of innovation and highly successful teams. As a company working side by side with clients and teams from all over the world, inclusion means intentionally bringing together people with diverse gender, sexual orientation, cultures, approaches, expertise, backgrounds, profiles and points of view.We are building a workplace where people bring their authentic whole selves to work.

Sustainabilty

Environmental, Social and Governance

As an IT value driven player, focused on analytics+, we are committed to leverage our business model to work towards the reduction of the impact of climate change! We want to ensure the long-term sustainability of our company while prioritizing the interests of our talent and clients and all our stakeholders.

Information Security,Privacy and
Business Continuity

ISO/IEC 27001, ISO/IEC 27701 and ISO 22301

These certificationsrepresent an independent assurance that Information Security, Privacy and Business Continuity Management Systems fulfill these standards’ requirements,applicable legal and regulatory requirements, as well as Celfocus clients’demands and expectations, reinforcing our commitment to safeguard our information, protect personal data and ensure business resilience in case ofunexpected disruptions.

Meet the team

Luís Paulo Salvado
Luís Paulo Salvado

Executive Chairman

Álvaro Ferreira
Álvaro Ferreira

CEO

Maria Gil
Maria Gil

CMO, CIO & CISO

Francisco Antunes
Francisco Antunes

CFO

Bruno Santos
Bruno Santos

Europe Business Development

Daniel Dias
Daniel Dias

Vodafone Group Business Development

Pedro Silva
Pedro Silva

Strategic Partnerships & Middle East Business Development

Paulo César Reis
Paulo César Reis

Large Accounts Delivery

Sofia Esteves
Sofia Esteves

Services & Solutions

João Paulo Gonçalves
João Paulo Gonçalves

Services & Solutions

José Sequeira
José Sequeira

Delivery Capabilities

José Miguel Barros
José Miguel Barros

Marketing & Communication

Sónia Vasconcelos
Sónia Vasconcelos

People

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