The Communication Service Provider (CSP) industry continues to change rapidly due to technological evolution, customer expectations and a competitive landscape. Post-covid digital initiatives show that there is no U-turn from the digital acceleration that the epidemic brought in. CSPs’ role in the global value chain remains critical, but the value extracted from the digital evolution will depend on their strategy.
Gartner predicts that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels, while the World Economic Forum estimates the value of digital transformation for society and the industry could reach $100 trillion by the same year. In 2022, and in-line with such predictions, spending on digital transformation technologies and services reached $1.8 trillion, a value predicted to increase to $2.8 trillion by 2025, according to Statista.
However, enterprises still have significant opportunities to increase digitalisation in their business and operational activities. To achieve this, companies are searching for digital technology, services, trusted suppliers, and partners who can provide solutions that support their digital adoption toward clear business outcomes:
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CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.