CustomerExperience

Reaching E2E control of Customer Experience is a cornerstone of Digital Transformation in the Financial Services sector

In collaboration with Finovate, Celfocus participated in a podcast and a live webinar on Customer Knowledge...

October 12, 20205 min read

The Future of CRM – Part 2

A step-by-step system evolution to avoid organisation disruption.

March 25, 20203 min read

The Future of CRM – Part 1

CRM technologies are decades old and much of traditional core functions, such as sales, marketing and customer...

February 19, 20203 min read

Keeping a track on customers

Digital has contributed to a rising number of channels through which customers get in touch with the operator....

November 20, 20193 min read

Launching a new business unit dedicated to the Enterprise segment

A new area of expertise is born in the Netherlands.

July 31, 20191 min read