Safaricom boosts customer experience with new CELFOCUS Order Management
The new version of CELFOCUS Order Management is live on the Kenyan operator’s business support systems.
AI-based customer experience empowerment – Part 2
Customer experience has been gaining a lot of importance lately when talking about Digital Transformation.
AI-based customer experience empowerment – Part 1
A customer-centric approach to foster banking digital disruption.
Customer Journey Mapping: how, when and why?
A way to step into customers’ shoes and define how they will interact with the company.
Banking customer relationship reinvention
Banks want customers to see them as a partner for life, so they need to deliver additional value.