Safaricom boosts customer experience with new CELFOCUS Order Management

The new version of CELFOCUS Order Management is live on the Kenyan operator’s business support systems.

April 1, 20211 min read

AI-based customer experience empowerment – Part 2

Customer experience has been gaining a lot of importance lately when talking about Digital Transformation.

February 8, 20214 min read

AI-based customer experience empowerment – Part 1

A customer-centric approach to foster banking digital disruption.

January 20, 20213 min read

Customer Journey Mapping: how, when and why?

A way to step into customers’ shoes and define how they will interact with the company.

November 16, 20202 min read

Banking customer relationship reinvention

Banks want customers to see them as a partner for life, so they need to deliver additional value.

October 26, 20203 min read