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DTW- Ignite is returning to Denmark for another edition, and Celfocus will be there with Vodafone to present a joint case study about how AI is transforming Field Services, on the first day of the event.
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Emilio Varas, Customer Fulfilment Head of AI and Operations Improvement at Vodafone Group will join João Miguel Antunes, Head of Autonomous Networks Offer at Celfocus, to co-present the session “Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence”.
During this presentation, Emilio and João will explore:
- The vision for field services operations and customer fulfilment: discover how our strategies focus on delivering seamless, efficient, and high-quality service.
- How Generative AI and Machine Learning support smart technician dispatch, improve first-time resolution rates, and reduce truck tolls in field service operations.
- How enabling scalable, data-driven decision-making delivers consistent and global service excellence.
|---Module:text|Size:Small---| Celfocus is also participating at the 2025 Catalyst Projects with two different projects:
Promoted by TM Forum, the Catalyst projects will debut their groundbreaking innovations live in the Quad and on the Innovation Arena stage on the three days of the event.
Join us in Copenhagen from June 17th to 19th.
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Ready to dive in?
Visit us at Meeting Room D- in TheVillage (B3) and secure your slot with Celfocus here to learn more about Transforming Field Services with AI and how it can drive growth and innovation in your business.
See you at DTW25- Ignite!
