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Data & AI
Analytics Platform

Maximising Data's Value on Business Innovation

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B2B2X Solutions
Digital Business Services

Elevating Business Services & Data Monetisation

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Operational Intelligence
5G Mobile Private Networks

Transforming Industries with 5G Mobile Private Networks

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Cloud Solutions
Cloud Migration

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business

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Digital Experience
Digital Factory

From traditional efficiency-driven to modern velocity-oriented delivery

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Data & AI
AI Business Efficiency

Actionable Insights promoting Business Optimisation

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B2B2X Solutions
Data Monetisation

Enabling Business Value with Analytics & Location Intelligence

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Operational Intelligence
Intent Orchestration & Automation

Orchestrating and Automating Actions for Optimal Efficiency

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Cloud Solutions
Cloud FinOps

Maximising Value and Minimising Costs in the Cloud Era

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Digital Experience
Digital Transformation

Evolutionary Approach to Embrace Full Digitalisation

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Business Enablement
Digital Lean BSS

Streamlining Business Operations for the Future

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Data & AI
Blockchain

Empowering Enterprises in the Web3 Landscape

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B2B2X Solutions
IoT Smart Applications

Taking to New Heights CSPs’ IoT Journey

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Operational Intelligence
Cognitive Operations

From Insight to Action: Leveraging Cognitive Operations for Business Success

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Digital Experience
Cognitive Care

From Insight to Action: Leveraging Cognitive Operations for Business Success

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Business Enablement
Digital Billing Monetization

Embracing Digital Billing for Seamless Operations

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Cloud Solutions
Cloud Managed Services

Leveraging Cloud Managed Services for Optimal Performance

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Data & AI
Data Platform Migration

From Data Centers to the Cloud: A Strategic Shift

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Operational Intelligence
Digital TV

Enabling a Converged TV Experience

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Data & AI
Marketing Intelligence

Data-Driven Marketing Decisions

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CELFOCUS Business Services Platform
CELFOCUS Business Services Platform

Taking B2B Services into the Digital Omnichannel Space

CELFOCUS Omnichannel
CELFOCUS Omnichannel

Connectivity has deeply changed how we interact with others.

CELFOCUS Order Management
CELFOCUS Order Management

The Spinal Cord of CSPs Mastering Internal and External Customer Requests.

Electronic Signature
Electronic Signature

Improving Process Digitalisation Lifecycle.

Financial Services Regulation
Financial Services Regulation

From Regulator to Accelerator.

Financial Services Asset Management
Financial Services Asset Management

Raising the game in the Asset Management Industry.

Financial Services Factoring & Leasing
Financial Services Factoring & Leasing

Empowering Specialised Business Finance Market with a Cross-functional Solution Platform.

One Net
One Net

One-Stop-Shop for all Communication Needs.

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Insights
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See all Insights
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Perspectives
The journey towards fully autonomous networks
Perspectives
Celfocus unveils Autonomous Networks Report with TM Forum
Perspectives
Celfocus launches AI Report with Mobile Europe
Perspectives
Celfocus partners with Telecoms.com for the Annual Industry Survey
Trends
Digital TV: Navigating the evolution of television and entertainment
Perspectives
Delivering cutting-edge services with TV Operations Portal
Perspectives
From B2C to B2me: Unlocking the Value of Hyper-Personalisation
Perspectives
Embracing the Next Generation of Network Automation
Perspectives
Digital Transformation: an endless (r)evolution?
Perspectives
Social engineering and the importance of cybersecurity
Perspectives
Leveraging the monetization potential of data
Perspectives
Connecting the future with blockchain
Perspectives
Female representation in the IT industry and the needed change in mentality
Trends
Anything-as-a-Service: the rise of the on-demand economy
Trends
Low-Code: increased demand for software delivery & acceleration
Perspectives
Continuous everything: the magic words around DevOps
Perspectives
B2B2X – Changing the way of doing business
Perspectives
The role of eSign in a bank’s digital transformation journey
Perspectives
What will the job of a computer engineer look like in 20 years? – Part 2
Perspectives
What will the job of a computer engineer look like in 20 years? – Part 1
Perspectives
Discovering the perks of Design Systems
Perspectives
What is Optichannel? – Part 2
Perspectives
What is Optichannel? – Part 1
Perspectives
A Da(il)y in the life of a SCRUM Master. Covid-cut.
Delivery
Security by Design: Shifting a Common Concern to the Left
Perspectives
What can’t be seen at (remote) naked eye
Perspectives
Seizing the Opportunity: From Open Banking To Open Finance – Part 2
Perspectives
Seizing the Opportunity: From Open Banking To Open Finance – Part 1
Delivery
Operational Readiness: The Silent Orchestrator
Perspectives
AI-based customer experience empowerment – Part 2
Perspectives
AI-based customer experience empowerment – Part 1
Perspectives
Capturing master data value – Part 2
Delivery
Test Automation: Bringing Automation to Quality Assurance
Delivery
Data Migration: The Elephant in the Room
Delivery
Low-Code: Accelerating Software Development
Delivery
Design Methodology: Taking the Customer Experience to New Heights
Perspectives
Capturing master data value – Part 1
Perspectives
Digital as physical and physical as digital? Is it Phygital?
Perspectives
Customer Knowledge Augmentation and Activation
Perspectives
A single customer view regardless of the channel
Perspectives
10 steps to build (even) more secure applications – Part 2
Thriving in the digital ecosystem
Customer Journey Mapping: how, when and why?
Perspectives
10 steps to build (even) more secure applications – Part 1
Perspectives
Banking customer relationship reinvention
Perspectives
Impact of Agile on Quality Assurance
Perspectives
Tomorrow’s Revenue Management systems
Perspectives
The rough path to a digital business
Perspectives
Human interactions of today
Perspectives
API-Centric vs. ESB-Centric? Why not both?
Perspectives
From CRM to CJM
Perspectives
Learning organisation versus a “copy paste” organisation
Perspectives
The role of AI and Machine Learning in SW testing – Part 2
Perspectives
The role of AI and Machine Learning in SW testing – Part 1
Perspectives
Have OTTs killed the Telco star?
Perspectives
Revenue Management – Shock and awe
Perspectives
What is a Digital Twin?
Perspectives
Citizen of the World
Perspectives
Addressing diversity from a unified perspective
Perspectives
The Future of CRM – Part 2
Perspectives
The shortest distance from point A to point B is a straight line. Innovation is messy!
Perspectives
The Future of CRM – Part 1
Perspectives
The road to become digital
Perspectives
(H)i, Robot.
Perspectives
Depth of knowledge
Perspectives
From the Internet of Things to the Internet of ALL Things: the expectable impact of 5G
Perspectives
Keeping a track on customers
Perspectives
Digital Enablement
Perspectives
The curious case of automation button
Perspectives
From the ‘what’ to the ‘how’ – an extra automated quality for project delivery
Perspectives
How can CSPs reap the B2B opportunity?
Perspectives
Creating, capturing and delivering value in the Telco industry
Perspectives
Intrusion and data exfiltration
Perspectives
Digital foundations crossroads
Perspectives
Blockchain: It’s all a matter of rewards
Perspectives
The future of TV
Perspectives
Tuning with digital business monetisation
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Latest case studies
Vodafone Portugal: Seamless Migration to Cloud-Based Online Analytical Processing
The Online Analytical Processing (OLAP) cubes migration project emerged as part of the Vodafone Nucleus program, an ambitious initiative to consolidate analytics platforms across Vodafone's global offices.
Santander Portugal: Sealing deals quickly with trusted and secure electronic signatures
Celfocus’s collaboration with Santander marks a significant leap in the bank’s digital transformation journey, showcasing cutting-edge eSignature technology and design.
Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study
A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc.
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IoT
WeareCelfies
Blockchain
Network
AI
Events
Analytics
Data
Cloud
Digital
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Latest news
2025 Client Survey reveals trust and progress
Celfocus reveals 2025 Client Satisfaction Survey, aimed at evaluating customer experiences across projects delivered in 2024.
Discover how Digital Twin are catalysing Autonomous Networks at FutureNet World 2025
Carla Penedo (Celfocus) will join the stage with Stjin Eeckhaut (Telenet) to discuss Network Digital Twin, at FutureNet World.
Celfocus joins TM Forum Webinar on the role of Digital Twins
João Antunes, Head of Autonomous Networks at Celfocus joins ZTE and TMForum to present Digital Twins Report.
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Resources
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Resources
White Papers
Celfocus Hyper-Personalisation Solution Telco White Paper
Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation
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White Papers
CELFOCUS Omnichannel White Paper
The Spinal Cord of CSPs Mastering Internal and External Customer Requests
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White Papers
CELFOCUS Order Management White Paper
Connectivity has deeply changed how we interact with others.
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White Papers
Celfocus Omnichannel Federated Channels White Paper
Protecting today's investments, enhancing future growth.
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White Papers
Vodafone Turkey CBU Transformation Case Study
The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.
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White Papers
Celfocus One Net White Paper
Many enterprises have to deal with the annoyance of managing multiple suppliers to cover their communication needs.
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White Papers
Celfocus Digital Employee Portal White Paper
Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.
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White Papers
Celfocus Digital Integration Platform White Paper
Becoming digital entails a different stance on business and the combination of a diverse IT landscape, leveraged data as a critical asset and focus on customer needs. Integration will continue to be critical in bringing together these new technologies and existing systems.
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White Papers
CELFOCUS Omnichannel Journey Designer White Paper
Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.
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White Papers
Vodafone Enterprise Online Portal Case Study
A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.
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White Papers
Vodafone TV Analytics Case Study
A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.
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White Papers
Celfocus Data Analytics White Paper
A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data.
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White Papers
Celfocus Cognitive Automation White Paper
Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
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White Papers
Vodafone Global NOC Transformation Case Study
A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.
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White Papers
Vodafone Business UK Unified Communications solution Case Study
A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.
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White Papers
Celfocus Design Methodology White Paper
Digital revolution has shifted the power from organisations to customers, which now have much tighter control over the experience.
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White Papers
Celfocus Low Code White Paper
A reduced manual programming process enables more focus on innovative and complex technology that takes business a step further.
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White Papers
Celfocus Test Automation White Paper
A Test Automation approach improves the overall quality of software development while synchronising tools, people and processes, and reducing testing costs.
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White Papers
Celfocus Digital Customer Onboarding
Supporting organisations to quickly and easily implement digital customer onboarding experiences that can be fully managed and updated by the business stakeholders.
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White Papers
Celfocus Financial Services Digital Offer White Paper
A modular and integrated framework tailored to leverage banks’ customer knowledge by activating every single customer through automated AI and Cognitive data insights & delivering tailored services which trigger new targets, portfolios and customer lock.
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White Papers
Celfocus Financial Services Customer Knowledge Activation White Paper
Creating meaningful relationships and consistent experiences across channels and immersive touchpoints.
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White Papers
Celfocus Financial Services Customer Value Augmentation White Paper
To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.
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White Papers
Celfocus Electronic Signature White Paper
A unique solution to implement and manage a fully digital document signing process to save time, costs to improve document traceability and security.
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White Papers
Celfocus Financial Services Asset Management White Paper
A single solution to manage the entire asset management workflow to reduce costs in licensing and training while providing business teams with an integrated view of portfolios, which can be crucial for profitability.
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White Papers
Celfocus Financial Services Factoring and Leasing White Paper
Catering to Financial Institutions with multiple clients, business sectors, languages and currencies allowing companies to easily set up new business units and markets without additional software expense.
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White Papers
Celfocus Financial Services Regulation White Paper
A streamlined regulatory reporting solution ensuring compliance with regulatory requirements and facilitating the organisation’s ability to adapt, respond and perform under a landscape of ever-growing requirements.
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White Papers
Celfocus Financial Services Accelerator for Regulators White Paper
Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.
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White Papers
Celfocus Data Holograms White Paper
A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.
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White Papers
Celfocus Zero-Touch Networks White Paper
A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.
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White Papers
Vodafone Smart Tech eCommerce Evolution Case Study
A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.
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White Papers
SIRO E2E Automation Case Study
An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.
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White Papers
Celfocus Operational Readiness White Paper
Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.
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White Papers
Celfocus IoT White Paper
Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.
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White Papers
Vodafone Ireland: From Mobile to Quad-Play Case Study
Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.
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White Papers
Vodafone Ireland: An IT Architecture Perspective Case Study
Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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White Papers
Vodafone Portugal Test Automation Case Study
Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.
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White Papers
Celfocus Security by Design White Paper
Security is an evolutional process that should be implemented on time and improved continuously. A Security by Design mindset will protect customers and their assets.
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White Papers
Celfocus API Monetisation White Paper
Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.
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White Papers
Safaricom: Delivering diversity with CELFOCUS Order Management Case Study
Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.
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White Papers
Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study
A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.
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White Papers
Celfocus B2B2X Solutions White Paper
CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.
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White Papers
20 Years of Delivering High-Value B2B Customer Experiences Case Study
Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.
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White Papers
Celfocus Autonomous Networks Solutions White Paper
CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.
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White Papers
Celfocus Hyper-Personalisation Solution Financial Services White Paper
Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation
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White Papers
Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study
A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc. to different customer industries/segments.
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Videos
CELFOCUS Omnichannel Video
An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.
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Videos
CELFOCUS Order Management Video
CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature.
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Videos
Celfocus One Net - Mobile Office Video
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
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Videos
CELFOCUS Omnichannel Journey Designer
CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.
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