The first presents how the solution provides a seamless cross-channel experience without losing context or the progress achieved in every touchpoint. The second features the use of a chatbot to assist a customer when acquiring a new phone. Lastly, the third use case covers how the solution can help CSPs solve a potential complaint and highlights FCR, NBA and Retention functionalities.
Showcasing how CELFOCUS Omnichannel is Reinventing Relationships
Three uses cases were chosen to showcase CELFOCUS Omnichannel’s value proposition.