Resources
From B2C to B2me: Unlocking the Value of Hyper-Personalisation
From B2C to B2me: Unlocking the Value of Hyper-Personalisation
From B2C to B2me: Unlocking the Value of Hyper-Personalisation
From B2C to B2me: Unlocking the Value of Hyper-Personalisation
Embracing the Next Generation of Network Automation
Embracing the Next Generation of Network Automation
Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.
Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.
Elevating Business Services & Data Monetisation
Elevating Business Services & Data Monetisation
A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.
A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.
Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.
Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.
Capturing Value From an Open Ecosystem: the Telco Case
Capturing Value From an Open Ecosystem: the Telco Case
Capturing Value From an Open Ecosystem: the Telco Case
Capturing Value From an Open Ecosystem: the Telco Case
Shifting a Common Concern to the Left
Shifting a Common Concern to the Left
Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.
Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.
Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.
Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.
Accelerating Software Testing Automation
Accelerating Software Testing Automation
Taking to New Heights CSPs’ IoT journey.
Taking to New Heights CSPs’ IoT journey.
The Silent Orchestrator
The Silent Orchestrator
An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.
An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.
A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.
A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.
Shifting the paradigm towards services full automation
Shifting the paradigm towards services full automation
Unleashing the Power of Customer Insights
Unleashing the Power of Customer Insights
The Dawn of a New Regulatory Era
The Dawn of a New Regulatory Era
From Regulator to Accelerator
From Regulator to Accelerator
Empowering specialised business finance market with a cross-functional solution platform
Empowering specialised business finance market with a cross-functional solution platform
Raising the game in the asset management industry
Raising the game in the asset management industry
Improving process digitalisation lifecycle
Improving process digitalisation lifecycle
Unlocking and Activating Customer Insights
Unlocking and Activating Customer Insights
Crossing Automation with Customer Insights
Crossing Automation with Customer Insights
Customer Knowledge Augmentation and Activation
Customer Knowledge Augmentation and Activation
A single customer view regardless of the channel
A single customer view regardless of the channel
Bringing Automation to Quality Assurance
Bringing Automation to Quality Assurance
The elephant in the room
The elephant in the room
Accelerating Software Development
Accelerating Software Development
Taking the Customer Experience to New Heights
Taking the Customer Experience to New Heights
An Evolutionary Approach to Embrace Full Digitalisation
An Evolutionary Approach to Embrace Full Digitalisation
A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.
A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.
A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.
A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.
Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data
A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data
A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.
A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.
A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.
A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.
CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.
CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.
Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.
Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.
Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.
Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.
CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.
Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.
Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.
Celfocus's vision of the OSS is of a service enabler where the business side can focus on building unique value propositions.
Celfocus's vision of the OSS is of a service enabler where the business side can focus on building unique value propositions.
OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.
OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.
The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.
The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.
Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.
Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.
Becoming a digital centric customer organization.
Becoming a digital centric customer organization.
Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.
Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.
CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.
CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.
CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.
CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.
An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.
An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.
Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.
Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.
IT Transformation projects have been considered the source of all evils in the corporate world.
IT Transformation projects have been considered the source of all evils in the corporate world.
Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?
Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?
Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.
Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.
Protecting today's investments, enhancing future growth.
Protecting today's investments, enhancing future growth.
Can you simultaneously handle multiple requests coming from the same customer with no constraints?
How do your systems deal with non-product requests? (i.e. address change)
What is left out when your operations lose sight of the order’s status?
Can you simultaneously handle multiple requests coming from the same customer with no constraints?
How do your systems deal with non-product requests? (i.e. address change)
What is left out when your operations lose sight of the order’s status?
Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?
Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?