Resources

Celfocus Autonomous Networks Solutions White Paper

Embracing the Next Generation of Network Automation

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.
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White Paper
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Celfocus Autonomous Networks Solutions White Paper

Embracing the Next Generation of Network Automation

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.
20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

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20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

Celfocus B2B2X Solutions White Paper

Elevating Business Services & Data Monetisation

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.
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Celfocus B2B2X Solutions White Paper

Elevating Business Services & Data Monetisation

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.
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Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

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Case Studies
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Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Celfocus Cloud Migration White Paper

Capturing Value From an Open Ecosystem: the Telco Case

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business.
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Celfocus Cloud Migration White Paper

Capturing Value From an Open Ecosystem: the Telco Case

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business.
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Celfocus API Monetisation White Paper

Capturing Value From an Open Ecosystem: the Telco Case

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.
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White Paper
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Celfocus API Monetisation White Paper

Capturing Value From an Open Ecosystem: the Telco Case

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.
Celfocus Security By Design White Paper

Shifting a Common Concern to the Left

The Challenges of a Modern Society built on Software
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Celfocus Security By Design White Paper

Shifting a Common Concern to the Left

The Challenges of a Modern Society built on Software
Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
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Case Studies
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Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.
Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

The Irish telecommunications market is one of the most competitive in the western world, with a very high penetration rate and more than 40 suppliers covering different segments. Differentiation through innovation is pivotal to ensure customer loyalty and business survival.
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Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

The Irish telecommunications market is one of the most competitive in the western world, with a very high penetration rate and more than 40 suppliers covering different segments. Differentiation through innovation is pivotal to ensure customer loyalty and business survival.
Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.
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Celfocus TaaS White Paper

Accelerating Software Testing Automation

A subscription-based managed service for end-to-end testing using automation that combines methodology, tools and experience. Celfocus Automated Testing Framework is used to provide the automation capabilities.
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Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.
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White Paper
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Celfocus IoT Offer White Paper

Taking to New Heights CSPs’ IoT journey.

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.
Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.
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Celfocus Operational Readiness White Paper

The Silent Orchestrator

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.
SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

SIRO is a joint venture between ESB and Vodafone that has the goal of delivering 100% “fibre to the home” (FTTH) broadband - to homes and businesses across Ireland. The wholesale operator was established in 2015 and aimed to connect 450,000 premises with 100% FTTH as part of the Phase One rollout.
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SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

SIRO is a joint venture between ESB and Vodafone that has the goal of delivering 100% “fibre to the home” (FTTH) broadband - to homes and businesses across Ireland. The wholesale operator was established in 2015 and aimed to connect 450,000 premises with 100% FTTH as part of the Phase One rollout.
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Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Vodafone - one of the largest communication providers in the world – first launched a consumer IoT offering in 2017 and, since then, has been developing its own range of ‘Designed & Connected by Vodafone’ smart tech devices.
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Case Studies
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Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

Vodafone - one of the largest communication providers in the world – first launched a consumer IoT offering in 2017 and, since then, has been developing its own range of ‘Designed & Connected by Vodafone’ smart tech devices.
Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.
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Celfocus Zero-Touch Networks White Paper

Shifting the paradigm towards services full automation

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.
Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.
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Celfocus Data Holograms White Paper

Unleashing the Power of Customer Insights

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.
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Celfocus Design Methodology White Paper

Taking the Customer Experience to New Heights

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White Paper
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Celfocus Design Methodology White Paper

Taking the Customer Experience to New Heights

Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

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Digital Overlay Architecture White Paper

An Evolutionary Approach to Embrace Full Digitalisation

Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

In a fast-paced and efficiency-driven business environment, a traditional voice-only offer does not fully address customers’ communication needs in a variety of scenarios, such as multiple offices, a mobile workforce, field employees, remote workers and customer engagement interactions.
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Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

In a fast-paced and efficiency-driven business environment, a traditional voice-only offer does not fully address customers’ communication needs in a variety of scenarios, such as multiple offices, a mobile workforce, field employees, remote workers and customer engagement interactions.
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Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Digital transformation has impacted CSPs’ business and operational strategies over the last years, changing the customer relationship and leading to the emergence of a new digital ecosystem. The telecommunication industry responded by becoming more digital and closer to customers, by evolving from traditional Communication Service Providers to Digital Service Providers.
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Case Studies
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Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

Digital transformation has impacted CSPs’ business and operational strategies over the last years, changing the customer relationship and leading to the emergence of a new digital ecosystem. The telecommunication industry responded by becoming more digital and closer to customers, by evolving from traditional Communication Service Providers to Digital Service Providers.
Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
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Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.
Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

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Celfocus Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data

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Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Remember the good old days when the entire family would get together around a huge black box to watch their favourite shows? Those days are long gone, and the TV experience has significantly changed!
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Case Studies
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Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

Remember the good old days when the entire family would get together around a huge black box to watch their favourite shows? Those days are long gone, and the TV experience has significantly changed!
Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Anchored on a strong commitment to their customers, Vodafone Group Enterprise embraces digitalization to recognise customers’ needs and behaviours, thus improving their experience and bringing innovative solutions to the market.
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Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

Anchored on a strong commitment to their customers, Vodafone Group Enterprise embraces digitalization to recognise customers’ needs and behaviours, thus improving their experience and bringing innovative solutions to the market.
CELFOCUS Omnichannel Jouney Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

CELFOCUS Omnichannel Jouney Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

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Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

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White Paper
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Celfocus Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper
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CELFOCUS Digital Integration Platform White Paper

Organisations and industries across the globe are being challenged, at their core, by new customer expectations and business dynamics. Digital is at the forefront of this revolution by disrupting traditional business models, reinventing competition and thus forcing a complete overhaul on strategies and go-to-market approaches.

Digital Integration Platform White Paper
CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 3)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 3)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see how the product handles seamlessly convergent offers when Elizabeth acquires a 4P package.

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CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 2)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 2)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging cases, see what happens to George when, during his busy day, Omnibot helps him to conclude an online purchase.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 1)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.

CELFOCUS Omnichannel Video Series – Reinventing Relationships (Part 1)

CELFOCUS Omnichannel delivers a cross-channel vision. To illustrate how it can support even the most challenging use cases, see what happens to Romeo when he tries to purchase a new phone.

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

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Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

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Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Back in 2009, Vodafone Turkey faced a significant challenge. It needed to evolve and transform itself into a modern operator, ready to tackle the future.
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Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

Back in 2009, Vodafone Turkey faced a significant challenge. It needed to evolve and transform itself into a modern operator, ready to tackle the future.
Digital TV Video

Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.

Digital TV Video

Delivering Today, the TV experience of the future. Celfocus Digital TV platform transforms the way content is reached and consumed, enabling users to carry their TV experience anywhere, through an engaging interface.

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Infographic: Helping CSPs Cross the Digital Transformation Chasm

Becoming a digital centric customer organization.

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Infographic: Helping CSPs Cross the Digital Transformation Chasm

Becoming a digital centric customer organization.

Fixed Mobile Convergence Video

Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.

Fixed Mobile Convergence Video

Roadmap to Convergence. Fixed Mobile Convergence enables CSPs to combine de convenience of the wireless world with the high quality and speed of fixed communications.

Digital Transformation Video

CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.

Digital Transformation Video

CSPs wanting to profit from the potential presented in the digital economy must go back to the drawing board and redesign the whole operation around the customer, by revisiting and rethinking the BSS architecture.

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CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature. Provides end-to-end control and is business process driven, from designing to running workflow processes, providing visibility and reporting to the different stakeholders.

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Digital TV White Paper

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Digital TV White Paper
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Digital TV White Paper

Celfocus Digital TV Offer - Delivering Today the TV Experience of the Future.

Digital TV White Paper
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Celfocus Top-down IT Transformation White Paper

IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges
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White Paper
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Celfocus Top-down IT Transformation White Paper

IT Transformation projects have been considered the source of all evils in the corporate world.

A refreshed approach to solving Communication Service Providers biggest challenges
Celfocus Fixed Mobile Convergence White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?

Omnichannel White Paper
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Celfocus Fixed Mobile Convergence White Paper

Can you provide a seamless and effortless customer journey?
Do you struggle to have a unified view of your ecosystem?
Are your legacy systems hindering your omnichannel strategy?
Do your assistants waste too much time resuming customer processes from other channels?

Omnichannel White Paper
Digital Transformation White Paper

Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.

Digital Transformation White Paper
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Digital Transformation White Paper

Communication Service Providers (CSPs) have to deal with the paradox of the world becoming more digital, connected and, at the same time, their prevalence is starting to be challenged.

Digital Transformation White Paper
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