Welcome to yet another edition of Celfocus News! In this issue, don’t forget to check our latest achievements and learn more about Celfocus' Customer eXperience eXcellence Methodology and how the Design team applies it to help CSPs deliver an unforgettable experience.
Because the new GDPR regulations will kick-off shortly, we kindly request that you grant us permission to continue sending you this newsletter that will give you more insight on what we are up and how we are challenging the future.
Enjoy reading and hope to hear from you soon.
What we have been up to
Vodafone’s Residential Service is a Voice Over IP (VOIP) solution for operator’s fixed consumer markets. Over the years, this solution had been supported by a platform which was recently discontinued (MAS platform).
“Vodafone You” is Vodafone Portugal’s most recent and exciting tariff plan.
Challenging the future, today
Not long ago, companies owned, in many dimensions, the customer relationship. They set the rules of engagement and, as Henry Ford once famously said, “Any customer can have a car painted any colour that he wants so long as it is black”. Can you imagine, in today’s economy, a carmaker making a similar statement?
Accessing websites, web apps and online services is among the most common feeling for digital users today, because it’s easy and fast. However, measuring and assuring the Quality and Satisfaction of User Experience is a little bit more complex.