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Editorial

Today, we launch the first edition of CELFOCUS´ Newsletter. We want to use this communication channel to engage with CELFOCUS´ ecosystem and provide an overview of what we have been doing and how we see the industry evolving.

In this first edition we will be sharing our vision of a “connected driving experience”, how technology is forever changing this daily activity and the way CELFOCUS can support CSPs’ strategies for IoT.

Another highlight of this edition is CELFOCUS Omnichannel. A telco oriented solution, developed to ensure a consistent customer journey, regardless of the touchpoint.

Because it isn’t just about work, don’t forget to check out the interview with Joel. Joel is one of our colleagues who enjoys playing the drums on his free time for a cool Portuguese band named HMB.

Enjoy reading and hope to hear from you soon.

CELFOCUS CEO
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What we have been up to

To move closer to an omnichannel reality, Vodafone Portugal expanded its customer centric approach to the store, by designing processes around customers’ needs and empowering sales representatives with the right tools.

Vodafone Ireland takes a step forward and widens its offer by introducing an innovative television service to the Irish market.

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Challenging the future, today
  • Can you simultaneously handle multiple requests coming from the same customer with no constraints?
  • How do your systems deal with non-product requests? (i.e. address change)
  • What is left out when your operations lose sight of the order’s status?

Answering these questions can be challenging for many Communication Service Providers (CSPs). This article provides insights about the advantages and benefits CSPs can reap from implementing an order management solution, leveraging CELFOCUS´ offer and experience in deploying and supporting transformation and order management projects.

We are witnessing a true digital revolution in the car industry. We don’t know if cars will fly in the future yet, but they will certainly be connected to a new world of digital services.

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Discovering Celfocus

Celfocus’ commitment to the Telecommunication industry in general, and the Middle East in particular has been one the cornerstones of our success.

Once again this year, Celfocus is a proud sponsor of the Telecom World Middle East, which will take place on September 27-28, in Dubai.