Showcasing how CELFOCUS Omnichannel is Reinventing Relationships

Three uses cases were chosen to showcase CELFOCUS Omnichannel’s value proposition.

The first presents how the solution provides a seamless cross-channel experience without losing context or the progress achieved in every touchpoint. The second covers how the solution can help CSPs solve a potential complaint and highlights FCR, NBA and Retention functionalities. Lastly, the third use case features the use of a chatbot to assist a customer when acquiring a new phone.




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