One Net Call Centre is a bolt-on service to One Net aimed at businesses that look for greater control over how they communicate with their customers. It enables them to manage incoming calls more professionally and gather analytical data on how well they are responding to calls, putting practical functions of call centre within the reach of small and large businesses. Such as with core One Net, customers do not need to worry about a complex set of licences or heavy design and installation costs.
Vodafone One Net service application developed by Celfocus is present in the market since 2009 and is available in markets across Vodafone’s footprint worldwide. It enables a cloud-based innovative communications solution that fully integrates landlines, mobiles and software-based phones together, providing users with a truly seamless experience across all devices.
Celfocus One Net is designed to increase productivity and eliminate all traditional barriers of use, making advanced cloud PABX features available regardless of location, device or connectivity. The wide range of features are fully configurable at every level, from the end-user to the company’s IT administrator, including user groups, through a wide variety of interfaces – web portal, mobile applications, mobile and fixed phones’ direct access menus and keys.
Evolution and innovation are constantly delivered with new features, interactions and consistent integration throughout all the devices and touchpoints with a constant release cycle where new components, devices, specific vertical features and integrations are available to customers.
“The latest addition to the UK One Net application suite is the Contact Centre from Celfocus. It’s the simplest product on the market to sell, configure and use and it’s a great solution for small to medium-sized businesses that want to delight their customers with great customer service”, states Andy May, Head of Transformation and Product at Vodafone UK.
“The fact that the user experience benefits from having a Contact Centre that is «built by One Net for One Net», and not a third-party bolt-on, was one of key reasons we chose Celfocus to build and deliver the Contact Centre for us. We could not have achieved such tight integration with the core One Net service and seamless experiences with a third-party”, Andy May adds.
Vodafone One Net currently serves more than 5 million users worldwide across 15 countries, with most of these based on Celfocus Solutions.
Learn more about Celfocus One Net on the White Paper.