Omnichannel

What is Optichannel? – Part 2

Optichannel strategy recognises that every channel is different and that they aren’t all well suited for...

August 25, 20213 min read

What is Optichannel? – Part 1

The ability to communicate and support a customer journey using the channel that is best for them given their...

July 21, 20214 min read

Keeping a track on customers

Digital has contributed to a rising number of channels through which customers get in touch with the operator....

November 20, 20193 min read

How CELFOCUS Omnichannel is reinventing relationships

Customers shouldn’t be defined by their ID or number, but as an individual person. Learn more how CELFOCUS...

April 3, 20193 min read