What is Optichannel? – Part 2
Optichannel strategy recognises that every channel is different and that they aren’t all well suited for...
What is Optichannel? – Part 1
The ability to communicate and support a customer journey using the channel that is best for them given their...
Keeping a track on customers
Digital has contributed to a rising number of channels through which customers get in touch with the operator....
How CELFOCUS Omnichannel is reinventing relationships
Customers shouldn’t be defined by their ID or number, but as an individual person. Learn more how CELFOCUS...