FinancialServices

Seizing the Opportunity: From Open Banking To Open Finance – Part 1

The end of a long-standing monopoly on consumers’ data.

April 14, 20212 min read

AI-based customer experience empowerment – Part 2

Customer experience has been gaining a lot of importance lately when talking about Digital Transformation.

February 8, 20214 min read

AI-based customer experience empowerment – Part 1

A customer-centric approach to foster banking digital disruption.

January 20, 20213 min read

Digital as physical and physical as digital? Is it Phygital?

A customer blended experience that organisations must bear with.

December 16, 20203 min read

Customer Journey Mapping: how, when and why?

A way to step into customers’ shoes and define how they will interact with the company.

November 16, 20202 min read