CRM

From CRM to CJM

Customer Journey Mapping is focused on the Digital Customer Experience and maps the customer needs into a...

September 1, 20203 min read

The Future of CRM – Part 2

A step-by-step system evolution to avoid organisation disruption.

March 25, 20203 min read

The Future of CRM – Part 1

CRM technologies are decades old and much of traditional core functions, such as sales, marketing and customer...

February 19, 20203 min read