Network Centred, Partner Enabled and Customer Oriented
July 10, 20191 min read

Network Centred, Partner Enabled and Customer Oriented

OSS is the insurance policy CSPs do not want to use and, for that to happen, the real work is done by anticipating and mitigating events, ensuring quality service without disruption.

CSPs Unsung Realm

Not long ago, users would be annoyed about tolerated voice conversations cuts or lack of network signal some areas. However, today the impact is much wider because service equals connectivity and connectivity is crucial for today’s knowledge based society.

Celfocus OSS Offer

Covering both the BSS and OSS stack, Celfocus offers CSPs a full range of solutions. The experience, expertise and knowledge gained over the years places Celfocus in a unique position to understand both layers and the overall IT architecture ecosystem.

The differentiator in Celfocus OSS offer resides in understanding the underlying integration issues, mapping the critical processes, using certified frameworks and dedicated solutions. It ensures the necessary alignment between specialized IT applications that a CSP needs to run the network and sell services.

Celfocus’ OSS offer was developed with the goal of simplifying network management, facilitating engagement and interaction with partners and ensuring a positive customer experience.

Celfocus’ vision of the OSS is of a service enabler where the business side can focus on building unique value proposition.

Celfocus OSS Delivery Framework – a Holistic Approach, From Planning to Support

Celfocus’ OSS Delivery Framework takes on a holistic approach to the OSS stack. By understanding the challenges CSPs face when transforming OSS, Celfocus built a framework that encompass the whole process from planning network expansion up to its proactive monitoring and assurance.

This framework can also be adjusted to focus and cover specific pain areas, being either network planning or delivery. The OSS business processes considered are agnostic to the technology, which allows its implementation to occur on either a greenfield or brownfield.

The main building blocks and areas covered by Celfocus OSS Delivery Framework shown below:

Figure 1 – Celfocus OSS Delivery Framework

Learn more here.