Changing the 5G experience landscape – Meet us at DTW 2022
Autonomous customer experience index - Celfocus Catalyst on DTW 2022
September 12, 20222 min read

Changing the 5G experience landscape – Meet us at DTW 2022

Celfocus will take part on the next Digital Transformation World (DTW) powered by TM Forum and held in Copenhagen, from 20 to 22 September where the most powerful conversations and connections happen with a powerful proof of concept: Zero Touch and Autonomous experience for 5G.

With a 30-year heritage in bringing together the minds behind innovation and growth in the industry, TM Forum calls out all change-makers to share their know-how, ground-breaking products, and business innovation once again at DTW, now face to face after two years.

200 experts across the globe, over 600 companies from 150 countries, webinars, case studies, demos, and debates will fire up the next conversations that will shape the future of telecoms in a highly interactive environment. Great minds come together to solve industry challenges and inspire change.

Let’s meet at the arena!

Curious about our last developments on Autonomous Customer Experience, 5G networks, and automated network processes?

Celfocus is one of 27 teams that are part of the Catalysts’ list – a set of innovative proof of concept projects – and contributing to one of these cutting-edge prototypes with the topic Autonomous customer experience index for zero-touch 5G network – Phase II, nominee for the categories “Outstanding Catalyst – Business Impact”, “Outstanding Catalyst – Innovation” and for the recently introduced category “Future Techco”.

In close-knit collaboration with our strategic client Telefónica, Celfocus is co-creating a leading-edge solution to deliver higher quality and enhanced customer experience, based on the Customer Experience Index (CEI) that combines real-time network and customer data within increasingly complex, high-performance networks.

Disclosing a seamless, predictive, and empowered customer-centric approach

The goal is to anticipate customer pain points and proactively implement autonomous solutions to avoid service degradation that may negatively impact on Customer Experience. Celfocus contributes to specific use cases by using AI/ML techniques to 1) detect anomalies and produce an initial root cause insight by indicating which service is more likely to be causing the anomaly; 2) manage the admission control of new network slice requests according to an objective function.

Building on the first phase (Part I), it provides a faster, more efficient deployment of automated processes that aim to detect service anomalies at the antenna level within the whole network for an optimized, high-level customer experience with zero-touch and zero interruptions.

Moreover, in the context of the foresight of 5G technology and the highly dynamic context to be imprinted in network management and configuration, cutting-edge machine learning algorithms implement an Admission Control layer that can be applied to accept or reject slice requests conditional to objective functions, like revenue maximization of energetic efficiency. These algorithms can be extended to determine the optimal asking price for slice requests.

Meet us at the Innovation Labs Arena alongside Telefónica and NTT Data on the 21st of September, at 2:25 pm, for a showcase about “Autonomous customer experience index for zero-touch 5G Network- Phase II” and join the talk. Our booth – powered by TM Forum – will be available throughout the venue to discuss innovative solutions and break new ground by sharing know-how and experiences on the topic and more!