From device centric to user centric
Communications have evolved over time inside vertically isolated silos: fixed phone behind a PABX, mobile phone, home phone, PC softphone and so on. On top of that, all of these can have multiple instances. For example, people today often carry more than one mobile phone (for work, for personal use…) or have more than one fixed phone in their office: the desk phone, the conference phone, the secretary phone…
What consumers are looking for is to have communications centred on them, rather than on the different devices they use at each point in time. Next Generation Intelligent Networks provide the foundation for true fixed mobile convergence centred on the user. And with a strong emphasis on mobility, since today we spend most of our lives on the move.