Is your Order Management squeezing your growth?
You know the symptoms: as you grow and your offer gets more diverse, order management easily turns into a headache – for you and your customers.
Changes in products, prices and distribution, as well as the bundling and unbundling of services create a variety of sales orders your old OM systems may find hard to chew.
Too many manual tasks create delays and inaccuracy. As errors multiply, incongruence between sales and service delivery leads to cancelled orders. Order fulfilment fails too often without any clear indication of where and why. Long
fulfilment cycles and provisioning delays cause the orders backlog to keep growing – some orders are even lost forever.
Meanwhile, the market offers you need launched in days
and weeks take months, and attempts to speed up the roll-out of new offers bring in more problems than customers. Escalating costs, customer churn and revenue loss creep in.
Order Management Disorder is hard to survive. Fortunately, there is a cure.
Want flexibility and speed-to-market? Order fulfilled.
Celfocus’s Order Management solution streamlines and automates the entire Order to Cash process with flexibility, transparency and improved time-to-market.
Orders from multiple channels and formats are normalised and their processing flows defined without using a single line of code. Error handling is automated, with full visibility from order request to fulfilment.
For IT Managers, Celfocus's OM solution provides an
architecture umbrella that accommodates new systems and multiple alternatives. What’s more, clear system roles contribute to improving IT architecture.
OM works in tandem with the EAI (Enterprise Application Integration) layer of the architecture, bridging the gap between all customer contact points and back-end applications.
Order Management fully automates the Order Fulfilment