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  • Order Management


    Is your Order Management squeezing your growth?
    You know the symptoms: as you grow and your offer gets more diverse, order management easily turns into a headache – for you and your customers.

    Changes in products, prices and distribution, as well as the bundling and unbundling of services create a variety of sales orders your old OM systems may find hard to chew.

    Too many manual tasks create delays and inaccuracy. As errors multiply, incongruence between sales and service delivery leads to cancelled orders. Order fulfilment fails too often without any clear indication of where and why. Long

    fulfilment cycles and provisioning delays cause the orders backlog to keep growing – some orders are even lost forever.

    Meanwhile, the market offers you need launched in days
    and weeks take months, and attempts to speed up the roll-out of new offers bring in more problems than customers. Escalating costs, customer churn and revenue loss creep in.

    Order Management Disorder is hard to survive. Fortunately, there is a cure.

    Want flexibility and speed-to-market? Order fulfilled.
    Celfocus’s Order Management solution streamlines and automates the entire Order to Cash process with flexibility, transparency and improved time-to-market.

    Orders from multiple channels and formats are normalised and their processing flows defined without using a single line of code. Error handling is automated, with full visibility from order request to fulfilment.

    For IT Managers, Celfocus's OM solution provides an
    architecture umbrella that accommodates new systems and multiple alternatives. What’s more, clear system roles contribute to improving IT architecture.

    OM works in tandem with the EAI (Enterprise Application Integration) layer of the architecture, bridging the gap between all customer contact points and back-end applications.

    Order Management fully automates the Order Fulfilment

     

    • chain. After being received and pre-validated, orders are decomposed, mapped, sequenced and fulfilled, which means technical orders are executed on the back-end systems as efficiently as possible. The solution notifies interested parties of the order status; handles cancellations and propagates consequences to back-end systems; provides order tracking services, handles error management and manages automated retry logic – all with a 100% Service Oriented Architecture approach.


      Order Management Design Characteristics

      • Configurable rules instead of hard coding
      • Asynchronous order fulfilment
      • Permission for more than one simultaneous open order

      • Management of complex orders (multiple simultaneous account and subscriber Product & Service Status Updates(Swap tariff, Activation, Deactivate…) within a single order
      • Order Translation into meaningful target system fulfilment services
      • Guarantee that there will be no Order overrun but maximizing performance
         ° Order fulfilment steps are carried in the right sequence
         ° A new order does not run over a previously existing one still being processed
         ° Only dependencies that must be enforced should be enforced
         ° Throughput management
      • Guarantee of Order visibility, manipulation and support
         ° Cancellation, Order & Step execution status, Dependencies, Resubmission upon error

         ° Viewing Orders in Error and allowing fixes to be applied to failed orders   
         ° Automatic re-submission based on target systems and error codes

      Order Management Advantages:

      • OM agnostic from all systems (backend or frontend);

         ° Abstraction from frontend and backend systems
         ° Abstraction from frontend systems of the complexities of provisioning products and services on backend systems

      • OM is metadata driven with versioning support
         ° Reduced Time To Market of new products and services
         ° Reduced/Minimized downtime in new deployments

     

    • • System pluggable architecture
         ° Additional systems can be added to the systems
      landscape with less effort than on traditional architectures

      • Configurable touch points to customize OM
         ° New provisioning requirements will not alter the OM+ but will be built reusing it
         ° New provisioning requirements will implement logic related to the specific provisioning request and reuse and benefit from the OM

      • OM configurable touch points can be reused on several different scenarios just by configuring the engine metadata
      • Highly scalable either vertically or horizontally
      • Requests can be designed and managed using

      either WebMethods Flow Services or Tibco BusinessWorks.
      • Provisioning steps for complex fulfilment requests
      can be designed and managed using WebMethods
      • Process Runtime or Tibco iProcess Engine BPM tool
      •       Order Management Public Services are consumed from the existing EAI SOA layer available.


      Bottom-line:       an OM solution that supports your growth

      Celfocus's Order Management solution has helped telecommunication companies around the world reduce
      time-to-market and activation time for new and existing products and services.

      Whatever compatible architecture is in use, it works as
      process accelerator. At one of our customers, for example, the activation process of post-paid customers went down from two days to just 30 minutes after OM was introduced.

      The solution offers flexibility to both fixed and mobile businesses and handles changes fast, replacing extensive programming with the deployment of rules. It builds on top of workflow management and SOA, accelerates the roll-out of new products and services and can be enhanced according to your changing needs. All to make sure Order Management will support – not hinder – your growth.

       

       


     

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